HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

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shootersstarr

Q: my phone will only power on when plugged in to the charger, wi-fi setting is grayed out in settings, will not connect to computer and power on.

My phone will not power on unless it's connected to the charger,the wi-fi is off and is grayed out in settings, I have tried to reset network settings as suggested, did not work phone will not connect to the computer to try to connect to I-tunes. What do I do???

iPhone 4, iOS 7.0.4

Posted on Dec 7, 2013 12:46 PM

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Q: my phone will only power on when plugged in to the charger, wi-fi setting is grayed out in settings, will not connect to computer ... more

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  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Dec 7, 2013 1:25 PM in response to shootersstarr
    Level 5 (7,165 points)
    Mac OS X
    Dec 7, 2013 1:25 PM in response to shootersstarr

    You can try resetting your iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.

     

    Try again to see if the problem persists.