queenspikemaster

Level 1 (0 points)

Q: Why after I have downloaded shows when I play these shows it skips and freezes...?

I downloaded a season of TV shows but when I play them they freeze and skip. it's as if I bought a DVD with scratches on it... or like I'm watching YouTube with really slow internet... but the fact is I downloaded them so that I can watch them later when there was no wifi. how can I fix this?

Windows 7

Posted on Dec 7, 2013 12:20 PM

I have this question too

Q: Why after I have downloaded shows when I play these shows it skips and freezes...?

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Helpful answers

by judysings,

judysings Dec 9, 2013 9:31 AM in response to queenspikemaster
Community Specialists

Dec 9, 2013 9:31 AM in response to queenspikemaster

Hi queenspikemaster,

Welcome to the Support Communities!

Are you having issues with this one season of TV shows, or all videos?
Did you download high definition or standard definition files?

The following articles may be helpful:

iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes
http://support.apple.com/kb/HT5731

Adding, browsing, and watching videos in iTunes
http://support.apple.com/kb/HT1304?viewlocale=en_US''

Please note that movies, TV shows, and some music videos (if they are not iTunes Plus format) purchased from the iTunes Store cannot be edited, nor can they be viewed in applications other than iTunes and QuickTime Player.

iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/HT2729

Cheers,

- Judy
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