HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

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Colbu

Q: Diagnostics for iTunes for Windows when iTunes won't run at all?

I would like to run iTunes diagnostics but am unable to get iTunes to run at all.  Install and repair both report that iTunes is installed correctly.  Are there any diagnostics available where iTunes will not run at all?  Complete uninstall of all Apple products with registry wipe didn't help.

HP EliteBook 8540W, Windows 7

Posted on Dec 7, 2013 2:34 PM

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Q: Diagnostics for iTunes for Windows when iTunes won't run at all?

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  • by Scott-texas,

    Scott-texas Scott-texas Dec 9, 2013 7:03 AM in response to Colbu
    Level 1 (0 points)
    Dec 9, 2013 7:03 AM in response to Colbu

    EULA! EULA! EULA!   Greetings! I had the same problem on my PC for over a year!  Itunes would download, appear to install correctly.. and then I'd get error messages about files not being found.. uninstall and start over to have the same thing happen again and again...  I finally decided that I would track down the problem and I did!!  Its very simple....

     

     

    After install, a window pops up saying Itunes installed correctly. Theres a checkbox to RUN IT NOW that is checked by default.. THIS IS THE PROBLEM  It tries to force itunes to run before you accept the EULA.. Uncheck the RUN NOW box and click done or ok.. and immediately, the EULA pops up.. Accept it and then run itunes from the desktop shortcut and it should work perfectly!