14 Replies Latest reply: Nov 7, 2014 12:24 PM by Steve M.
George4130 Level 1 Level 1 (0 points)

If I go into Settings > General > Usage, it tells me that Messages is taking up 10.1gb of space; that is insane! I have never bothered to delete any of my texts; but then again I never though they would take up such a huge amount of space.

 

If I go into messages and try and delete texts from someone, it will vanish. But then my phone will get really slow, then ALL my messages will appear to have gone, then my phone will restart, and all the texts are back again, including the ones I just deleted. It seems to be that my phone can't handle deleting so much at one time; this is really frustrating.

 

Iv'e tried deleteing indiviual chats rather than deleting loads of chats all at once, but it still restarts and brings them all back. I've also tried having my phone connected with itunes so I can sync as soon as I delete them, but that doesn't work either..

 

I googled my problem and so far the only way to fix this issue is download 3rd party software that allows you to open up your phone's back-up and manually find all the texts files and delete them on the PC, then restore the phone to this 'edited' back-up. But this just seems stupid, deleteing texts shouldn't be an issue at all..

 

Has anyone had this problem before?

 

Cheers


iPhone 4S, iOS 7.0.4, 32gb
  • malloryjaneille Level 1 Level 1 (0 points)

    I am having the EXACT same problem! I just recently noticed in my Usage that messages are taking up 17.1G of space! I too never have bothered to delete anything, well very rarely have I ever.... I tried deleting them and have the same issue. Please help, Apple.

  • blackwidow0325 Level 1 Level 1 (0 points)

    Seriously! This is not ok. Apple.... what do we do??

  • dsips Level 1 Level 1 (0 points)

    Did anyone ever get an answer to this from Apple? I have 5 GB of messages and can't delete any of them to make space for the new software update and deleting them keeps crashing my phone. Someone help!

  • TParis09 Level 1 Level 1 (0 points)

    Also having the same problem! 6.9gb of messages!

  • Keirdotcom Level 1 Level 1 (0 points)

    I'm having the same problem and would appreciate a solution.

  • beebs1117 Level 1 Level 1 (0 points)

    This just happened to me this morning, as well.

     

    I had deleted a bunch of photos, some of them had been used in texts.

     

    Tried to go back and delete the texts themselves, and they won't delete.

     

    What is going on?

     

    I also tried to send several texts this morning, and NONE OF THEM would actually "SEND"!

     

    The bubbles turned green instead of blue after the first try, and then they all say "Not Delivered"

     

    Is there some major problem going on here?

  • beebs1117 Level 1 Level 1 (0 points)

    OK...just tried to edit my post, and got some weird page saying I'm not allowed to...***?

     

    ANYWAY:  As usual, I ended up figuring it out:

     

    Y'all need to try the "hold the power button and the home button down together for several seconds" thing that causes the phone to re-boot totally.

     

    That seemed to clear it up for me.

     

    Hope this helps y'all out.

  • Danelvr032708 Level 1 Level 1 (0 points)

    I've even tried resetting my phone to default ***?

  • shellyfromcali1992 Level 1 Level 1 (0 points)

    Hey ya'll, I was having this same issue.  I was able to fix it by going into a specific message feed.  Once there, I double-tapped on any message.  A bubble pops up with "copy" and "more."  Hit more.  You will then be given the option to delete that one message, or delete all of the messages.  I deleted all of the messages.  Then go back to delete the empty message thread.  I just did this, and it worked for me!  My phone did slow down a TON, so be patient.  I freaked out because it looked like all of my messages had been deleted, but after a few minutes, my phone caught up and now everything is back to normal.  Not sure why this is happening, but happy I was able to find the fix.  Hope this helps ya'll!

  • mb8n13 Level 1 Level 1 (0 points)

    Hi everyone, I have the same message deleting problem. In trying to find out what is going wrong, I can specifically replicate the issue but cannot find any solution to it. I have an iPhone 5s with just updated iOS 8. Note that this problem started in iOS 7.

     

    Here's what happens:

    1. Attempt to delete a messaging app conversation by swiping and hitting delete. Conversation goes away.

    2. Messaging may or may not crash with the "last message in conversation" problem described below as long as it's open or running in the background.

    3. Close messaging app for any reason.

    4. Attempt to reopen messaging, phone freezes. After a minute or so, messages resets itself and there are NO messages whatsoever. A new message is started. Closing and opening messages further does not change this. Any messages sent from this state fail to send.

    5. Shut down and start up phone. Messages app opens with all conversations again. None were deleted.

     

    Other fun things:

    1. I have quite a few conversations in my messaging app. (Hence the desire to delete some.) But and conversations that are not opened in a week or so get "archived" or some such within the iPhone OS. Such that when you go to open an old conversation, the app freezes for a few seconds, then pulls up only the last message in the convo. (The one that was visible from the conversations list.) Sending or receiving any messages in this state then fail to send, and then once messaging is closed and reopened, the above process starts all over again and any sent messages did not send.

     

    2. Whenever the messages app freezes the phone starts getting really warm really quickly. My guess would be that the processor suddenly ramps up trying to process some flawed code or some such but can't get past it, and ultimately resets the app (with all messages gone).

     

    My attempts to solve:

    1. Close and reopen app. Result: Fail

    2. Shut down and restart. Works until you try deleting or opening old messages. Result: Fail

    3. Hard reset. Same as above. Result: Fail

    4. Factory Restore and sync with backup from iTunes. Same as above. Result: Fail

     

     

    This has become a multiple-times-a-day occurrence and having to continually restart my iPhone is very frustrating and tedious. I have read dozens of threads about this problem and was hoping it would be addressed in any iOS 7 update or in iOS 8. Apple has disappointed so far.

     

    Please help us find a solution!

  • pedroiam Level 1 Level 1 (0 points)

    All,

    I have the exact same problem. I have an iPhone 5, just installed iOS 8.

    I found that if I kill the 'Messages' app and then start it again then the trash can shows up again and I can delete selected messages.

     

    Unfortunately you will need to this this every time you want to delete selected text messages.

     

    I hope this works for at least some of you.  I submitted a bug report with Apple.

  • CMB1970 Level 1 Level 1 (0 points)

    I have been having this problem for over a year. I think I finally solved it. First, go to Settings>Messages>Keep Messages>Click on 30 Days. Restart your phone.

    Then, open your message app, chose Edit at the top left and select all of the messages that you want to delete, the click Delete on the bottom right. It will delete all of the selected messages, but it may take a while so be patient. Once it is done deleting, restart your phone again. When it comes back on, your deleted messages should be permanently gone. I have restarted a few times since delting and they have not reappeared.

  • Steve M. Level 5 Level 5 (4,740 points)

    I am trying to help my son with this same problem on a 5s. He does have a large amount of old text messages on his phone and he has problems with his Message app freezing up. He's tried to delete unwanted texts but can't. This seems to be a problem that many users are experiencing, but it hasn't been solved. Has anyone actually got on the phone with Apple and started a case and gone through all of their suggested steps, whatever they may be? Has anyone had any success with doing this? We don't have Apple Care on this 5s and are out of the period for telephone help. I'd be very curious about Apple's suggestions and if anyone has every bumped this problem up to a higher tier tech support?

     

    Most recently we did a backup in iTunes and then attempted a restore from backup. We got an error that said iTunes could not do this because there was not enough space on the 5s. There are about 8 Gb of available space on the 32 Gb 5s that we have. Next I suppose we will do a restore to factory settings and attempt a restore from backup.

     

    Thanks.

  • Steve M. Level 5 Level 5 (4,740 points)

    My son finally resorted to a restore to factory settings and did not restore his iTunes backup. He did find a neat app that let him export all of his contacts from his 5s before he performed the "nuclear option." So at least he has his contacts. And he had saved his photos his photos in iPhoto. He can actually view his old texts in his old iTunes backup using one of those third party programs on his Mac that lets you look into the backups.

     

    The 5s works perfectly now and Messages behaves as expected.

     

    Questions remain. What is the "threshold" amount of text messages you can save without running into problems with the Message app? And how do you know when you are getting too close? And also, if I have a 32 GB iPhone why can't I keep as many darned text messages as I want to (within the limits of available memory)?