Q: Blu-Ray Authoring problem with Compressor 4

Hi there

I have a blu-ray problem that's been driving me mad. Sure hope someone might be able to help me.

I have a MacBook Pro 2.2 GHz i7 8GB RAM running OSX 10.8.5.

I have Compressor 4.0.7 and an external Samsung Blu-Ray Disc Drive SE-506AB which I use to burn Blu-Ray discs.

When I first got the drive I used Compressor to encode and directly burn to Blu-Ray on the Samsung drive and it all worked perfectly. So I know the drive works and I know that in theory the computer and the drive can speak to each other.

However, now, a few weeks later, it's no longer working. The encoding is fine, but then as soon as Compressor launches the Create Disc helper app the process freezes. A window comes up saying "PLEASE INSERT THE MEDIA TO BURN THE DISC.." but when I insert a Blu-Ray disc it whirrs around for a bit and then stops. No disc burning takes place and the "Please insert the Media..." window never goes away.

The weird thing is that I tried using the drive to burn a DVD and it worked fine. It's just got a problem with Blu-Ray burning. It's like Compressor can't find the Blu-Ray burning helper app, or whatever it is.

I have reinstalled Compressor 4, but it didn't change anything.

I noticed in the console the log is flooded with this command:

kernel[0]: SCSITaskUserClient - Invalid arguments: scatterGatherEntries = 1, requestedTransferCount = 0, transfer direction is 0

every second this command repeats itself while the Creat Disc app is running.

I'd love any suggestions!

Many thanks in advance.

Andy

Posted on Dec 8, 2013 9:13 AM

I have this question too

Q: Blu-Ray Authoring problem with Compressor 4

All replies

Helpful answers

by Russ H,

Russ H Dec 8, 2013 3:07 PM in response to Laszlo K
Level 7 (21,905 points)

Quicktime

Dec 8, 2013 3:07 PM in response to Laszlo K

See if you can make a disk image with just a short section of your movie.

Russ
Reply options

Link to this post

by Laszlo K,

Laszlo K Dec 8, 2013 3:11 PM in response to Russ H
Level 1 (0 points)

Dec 8, 2013 3:11 PM in response to Russ H

Hi Russ

Yes, I tried making a disk image and it worked. So it's just the final connection with the blu-ray burning that doesn't happen. And yet a few weeks ago it was all fine and nothing much has changed as far as I know.

Can I burn that disk image onto a bluray using something else maybe?

Andy
Reply options

Link to this post

by Russ H,

Russ H Dec 8, 2013 3:12 PM in response to Laszlo K
Level 7 (21,905 points)

Quicktime

Dec 8, 2013 3:12 PM in response to Laszlo K

Have you recently upgraded the OS?
Reply options

Link to this post

by Russ H,

Russ H Dec 8, 2013 3:14 PM in response to Russ H
Level 7 (21,905 points)

Quicktime

Dec 8, 2013 3:14 PM in response to Russ H

The fact that you're able to make an img makes me wonder about the Blu Ray drive.

Russ
Reply options

Link to this post

by Laszlo K,

Laszlo K Dec 8, 2013 3:20 PM in response to Russ H
Level 1 (0 points)

Dec 8, 2013 3:20 PM in response to Russ H

I'm running Mountain Lion 10.8.5. Not sure if I've upgraded that recently. I don't recall..
Reply options

Link to this post

by Laszlo K,

Laszlo K Dec 8, 2013 3:22 PM in response to Russ H
Level 1 (0 points)

Dec 8, 2013 3:22 PM in response to Russ H

The drive works for burinig DVDs and it can read pre-recorded Blu-Rays. And it has worked for burning Blu Rays until recently. But I guess it could be faulty in some way? Does that console log code mean anything to you?
cheers
Andy
Reply options

Link to this post

by Russ H,

Russ H Dec 8, 2013 4:17 PM in response to Laszlo K
Level 7 (21,905 points)

Quicktime

Dec 8, 2013 4:17 PM in response to Laszlo K

So many people have upgraded to Mavericks, was just wondering about the drivers. No, the log doesn't mean anything to me. Maybe someone else reading this.

Russ
Reply options

Link to this post

by Laszlo K,

Laszlo K Dec 8, 2013 4:26 PM in response to Russ H
Level 1 (0 points)

Dec 8, 2013 4:26 PM in response to Russ H

Well I just updated the firmware on the Samsung SE-506 Blu-Ray drive and that didn't seem tp make any difference either.
But thanks so much for your thoughts, Russ.
Reply options

Link to this post

by mcstrangelove,

mcstrangelove Mar 15, 2015 8:41 PM in response to Laszlo K
Level 1 (4 points)

Mac OS X

Mar 15, 2015 8:41 PM in response to Laszlo K

Hello, I wondered if you ever solved this problem. I've been using my blu-ray burner for months now just fine and the exact same thing happened to me. It burns dvds and cd-rs just fine but when I use Compressor, it keeps spitting the blu-ray media out and repeatedly asks: "Please insert the media to burn the disc."

I also tried Disk Utility and it won't burn blu-rays either. If it was the drive, I doubt it would be able to burn dvds so I'm not sure what to do.

Thanks!
Reply options

Link to this post

Q: Blu-Ray Authoring problem with Compressor 4

All replies Helpful answers

by Russ H,

by Laszlo K,

by Russ H,

by Russ H,

by Laszlo K,

by Laszlo K,

by Russ H,

by Laszlo K,

by mcstrangelove,

All replies

Helpful answers