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iBook not registering with Apple

Hey guys,


We just wrapped up production of our first ebook several weeks ago, submitted to apple and they've been running into some issues registering the book on their end. Has anyone experienced similiair issues? We've been in talks with apple's tech support staff, but they've been completely no help at all--They haven't even been able to definitively tell us if the error is on their end or ours. This has been going on for nearly 2 months now and no progress has been made. Has anyone experienced any issues dealing with apples tech support? Any advice on how to elevate this issues? Any place we can submit a formal complaint? This is completely unacceptable for Apple and I don't know where we can go from here.


Thanks again in advance for any insight or help. It's much appreciated.


- Nick

Posted on Dec 8, 2013 10:58 AM

Reply
5 replies

Dec 8, 2013 12:04 PM in response to Tom Gewecke

Hey Tom! We created the book with ePub 3 using HTML and CSS and have been in contact with itunes provider support.


We tried submitting our first book through iTunes producer and got stuck on the Book Delivery Screen. We fixed the errors that were present, reached the Book Successfully Validated screen and then pressed the Deliver button to upload to the App store. This process completes and shows a green check mark while indicating the book has been uploaded to the App store, but we are left with no indication of what to do next. We can press Deliver again but puts us on the same screen where can repeat the same process.

Dec 10, 2013 9:20 PM in response to Matrixfan101

If your book was delivered to the review team, it may take a few days before they get to it, meanwhile, if you open your iTunes Connect account > Manage your Books.. your book should be showing its title/cover page. Underneath will be an Orange dot and "In Review". Keep checking on a daily basis, if the book as issues, the review team will issue a "Ticket" noting the issues you need to address. If that happens, make your corrections and re-deliver using the same iTunes Producer ID and information.

If all is OK, in on check you will see a green dot and " In 51 Stores" or whatever you set your price and territory rights.


Publishing info at the bottom of this page link.

http://www.apple.com/support/mac-apps/ibooksauthor/

iBook not registering with Apple

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