HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
mjeshtri
Level 1 (0 points)

Q: red screen on iphone

My iphone 5 has apparently crashed. It's displaying a bright red screen. It won't turn off either. This occurred a few days after downloading io7. Does anyone have any suggestions?

iPhone 5, iOS 7

Posted on Dec 8, 2013 10:50 AM

Close
mjeshtri

Q: red screen on iphone

  • All replies
  • Helpful answers

  • by Ingo2711,

    Ingo2711 Ingo2711 Dec 8, 2013 10:54 AM in response to mjeshtri
    Level 7 (25,942 points)
    iPhone
    Dec 8, 2013 10:54 AM in response to mjeshtri

    If you can, connect in recovery mode and restore, explained in this article:

    iOS: Unable to update or restore

     

    If you can't put it into recovery mode, you should get it serviced or looked at by visiting an Apple Store next to your place or calling Apple Support:

    Apple - Support - Service Answer Center

  • by modular747,

    modular747 modular747 Dec 8, 2013 10:55 AM in response to mjeshtri
    Level 6 (19,343 points)
    iPad
    Dec 8, 2013 10:55 AM in response to mjeshtri

    First, reset the phone - press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

  • by nikkie072,

    nikkie072 nikkie072 Oct 27, 2014 11:14 AM in response to mjeshtri
    Level 1 (0 points)
    Oct 27, 2014 11:14 AM in response to mjeshtri

    i had the same problem of red screen looping. now i called the apple support and they helped me fabulously!

    I have iphone 6, macbook pro .. itunes 12.0.1.26

     

    This is what you have to do..

    shut off your iphone using the lock button.

    Now connect the data cable to ur computer

    then hold the home button of ur iphone and connect the data cable to your iphone simultaneously (YOU ARE DOING TWO THINGS TOGETHER)

    A screen on iphone occurs showing to connect your phone with itunes.

    Couple of pop-ups on itunes asking to restore iphone will show up.

    Go ahead and click restore iphone after like 5-7 minutes your iphone will be set up to factory settings.

    restore backup!

    and you are done!

     

    the reason that happened was the latest software 8.1(which i was updating to while this occured) had a glitch and it didnot download properly!