Blank app store

Question

Level 1

55 points

Blank app store

The "App Store" app, under "Purchased", for both "All" and "Not on This iPhone", displays a blank screen. This was not always the case when I installed iOS7. I have tried several times, rebooting the phone, to no avail. Is simply "waiting for it to resolve itself" (e.g., via Apple update) a viable approach? Or do I need to go hard-core and restore the phone from backup? (And is this something that occurs often, and to others? I've seen mention of it in other forums.)

iPhone 4S, iOS 6.0.1

Posted on Dec 8, 2013 11:20 AM

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Answer 1

ariel s

Level 4

1,769 points

Dec 10, 2013 9:02 AM in response to F J Poblam

Hi F J Poblam,

Thanks for using Apple Support Communities. It sounds like the iPhone is having trouble connecting to the iTunes Store for the information. I would suggest the steps in this article:

Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.

Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.

Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.

Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.

Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.

Try resetting (turning off and then on again) your Wi-Fi router.

If the issue persists, trytroubleshooting your Wi-Fi networks and connections.

Cheers,

- Ari

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Answer 2

F J Poblam Author

Level 1

55 points

Dec 10, 2013 10:00 AM in response to ariel s

Done, done, and done. Yep, those are all basic measures which one might expect users to check before posting here (er, uh, having an internet connection makes it *possible* to post here, qué no?). I reckon I'll just wait, to see whether the problem solves itself, then eventually, restore the OS. Thanks for the advice, though.

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Answer 3

Dec 10, 2013 10:22 AM in response to ariel s

I was having the same problem connecting to the App Store. It seems to be working fine now, BUT there are some apps (ie. Passbook, Netflix, Hangouts, etc.) that are missing on my iPhone. I have tried rebooting the phone, but to no avail. The apps are still missing. Is anyone else experiencing this problem?

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