HT201317: My Photo Stream FAQ

Learn about My Photo Stream FAQ
Mattwashdc
Level 1 (0 points)

Q: My photos from iCloud are not fully loading into my new iPad ?

I just got my new iPad Air - and only a portion of my photos downloaded from the Cloud - how do I get all my photos that are stored in the Cloud ?

iPad, iPad air

Posted on Dec 8, 2013 12:23 PM

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Mattwashdc

Q: My photos from iCloud are not fully loading into my new iPad ?

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  • Helpful answers

  • by sheila_m.,

    sheila_m. sheila_m. Jan 9, 2014 2:48 PM in response to Mattwashdc
    Community Specialists
    Jan 9, 2014 2:48 PM in response to Mattwashdc

    Hello Matt,

     

    Congratulations on your new iPad Air!  I wonder if the photos you are missing from Photo Stream were added more than 30 days ago.  It is important to remember that photos added to My Photo Stream will expire after 30 days:

    I see different photos in My Photo Stream on each of my devices.

     

    Your device will keep up to 1000 photos, even if they are older than 30 days. Photos older than 30 days are removed from the iCloud server, so all devices may not have the same photos, depending on when you enabled My Photo Stream.

    If you prefer to have only the most current photos in My Photo Stream on each of your devices, and delete the older photos:

     

    • If there are any photos in My Photo Stream that you want to keep, save them to your Camera Roll, then back up your Camera Roll and other data using iCloud or iTunes.
    • Turn My Photo Stream off in Settings > iCloud > Photos (on a device using iOS 6, go to Settings > iCloud > Photo Stream). Confirm that you wish to Delete Photos.
    • Turn My Photo Stream back on. iCloud will automatically push your stored photos to your device.
    • Repeat these steps for each device.

     

    You can find additional information at the following links:

     

    iCloud: My Photo Stream troubleshooting

    http://support.apple.com/kb/ts3989

     

    iCloud: My Photo Stream FAQ

    http://support.apple.com/kb/ht4486

     

    Thank you for using Apple Support Communities.

    Best,

    Sheila M.