TS2662: Desktop computers: Troubleshooting wireless keyboard and mouse issues in Mac OS X v10.5
Learn about Desktop computers: Troubleshooting wireless keyboard and mouse issues in Mac OS X v10.5Q: All of a sudden the mouse won't move. Changed batteries in keyboard and mouse. Thing turns on but mouse won't move. Trying to not ... All of a sudden the mouse won't move. Changed batteries in keyboard and mouse. Thing turns on but mouse won't move. Trying to not have to buy another mouse if something can be done. Judi k. more
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Dec 8, 2013 4:02 PM in response to OdessaJby seventy one,Hello Judi,
Not a very encouraging reply from Apple care. If that's all they said I would report it.
However ... Is it an Apple mouse you are using? Was it previously paired with your machin? Bluetooth is on? You have turned the mouse on? The green light is on; if not the batteries may not be correctly inserted ... check and reposition them.
If none of these basic checks help, then turn to this formal Apple guide ...