1 Reply Latest reply: Dec 8, 2013 4:02 PM by seventy one
OdessaJ Level 1 Level 1

Can anyone help? I called Apple care but they were stumped and said to try buying a new mouse. I turned on PC as usual, waited for it to load  which it did, but the mouse will not move. Tried changing batteries in keyboard, wireless as well as the mouse but it still won't move out of the corner.

Thanks. Judi


iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.5)
  • seventy one Level 6 Level 6
    expertise.peripherals
    Peripherals

    Hello Judi,

     

    Not a very encouraging reply from Apple care.  If that's all they said I would report it.

     

    However ... Is it an Apple mouse you are using?  Was it previously paired with your machin?  Bluetooth is on?  You have turned the mouse on?  The green light is on; if not the batteries may not be correctly inserted ... check and reposition them.  

     

    If none of these basic checks help, then turn to this formal Apple guide ...

     

     

    Troubleshooting wireless mouse and keyboard issues