HT201274: Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch

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Adventure3000
Level 1 (0 points)

Q: Question about clearing IPhone 5 with broken screen...

I am trying to clear everything off my Iphone 5 before I return it to Apple as part of the insurance deal, but I cant see the screen to put in the passcode. So Itunes wont let me work with the phone when its plugged into my compurter, is there anyway to bypass this?

 

Thanks for your help!

iPhone 5c

Posted on Dec 8, 2013 9:26 PM

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Adventure3000

Q: Question about clearing IPhone 5 with broken screen...

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  • by Dirty Vegas,

    Dirty Vegas Dirty Vegas Dec 8, 2013 11:16 PM in response to Adventure3000
    Level 4 (1,434 points)
    Dec 8, 2013 11:16 PM in response to Adventure3000

    No.  That is one of the main security feaures.  If you are sending the iPhone for an AppleCare+ replacement, it will be destroyed.

     

    If you really want to erase the device, you should do so by logging on to iCloud.com.  Select devices and opt to erase the iPhone in question.