unexpected shutdown when taking video

Question

Level 1

14 points

unexpected shutdown when taking video

when i take videos with my iphone 4S, the phone unexpectedlly shuts down, even if there's a good charge remaining. It shows battery low, when I try to switch it on again. when I connect it to the charger, the phone turns on and shows the level of charge it was at when it had shut down.

for example, if the charge was 50% when it shut down while taking a video, it would indicate to connect to the charger, when I try and switch on , and then, it would come back to 50% as soon as I connect the charger again.

I have the latest verison of ios 7 on the phone.

iPhone 4S, iOS 5.1.1

Posted on Dec 9, 2013 10:43 AM

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Answer 1

ariel s

Level 4

1,769 points

Dec 11, 2013 12:16 PM in response to RADN

Hi RADN,

Thanks for using Apple Support Communities. This article has steps you can take if your iPhone is unexpectedly powering off:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/ts2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.

Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

After at least 30 minutes, if:

The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

If the display turns on, go to step 4.

If the display remains black, go to next step.

Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Cheers,

- Ari

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