Someone unknown used my Apple ID, can I get that device off of my account?

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Level 1

1 points

Someone unknown used my Apple ID, can I get that device off of my account?

I first received an email saying someone reset my Apple ID password. I then received an email saying that someone signed into iCloud on an iPhone 3Gs. I did not reset my password and I do not own a 3Gs. I immediately changed my password and security questions. I am worried about the integrity of my account. Will the steps I took bump the unknown person off of my account? If not, how can I get that device removed? I have found nothing regarding the management of devices linked to the account.

Posted on Dec 9, 2013 12:09 PM

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Answer 1

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randers4

Level 9

63,519 points

Dec 9, 2013 12:25 PM in response to bami12

Contact the Apple ID account security team and request assistance: http://support.apple.com/kb/HT5699.

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Answer 2

bami12 Author

Level 1

1 points

Dec 9, 2013 12:38 PM in response to randers4

Thank you! I will give that a try.

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Answer 3

randers4

Level 9

63,519 points

Dec 9, 2013 12:39 PM in response to bami12

You're welcome.

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Answer 4

Apr 23, 2015 3:49 AM in response to randers4

Same thing has happened to me, but I live in Iran and when I go to this Apple Support link, my country is not listed, so I cannot request to be called or helped, and I cannot delete this unknown device from my Apple ID. What can I do?

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