2 Replies Latest reply: Dec 11, 2013 2:17 PM by pallymore
pallymore Level 1 Level 1 (0 points)

Hello,

 

My iphone 5s randomly reboots itself even when i'm not using it.

It does it a few times a day, and it happens more often recently...sometimes it reboots up and reboots again within 1 minute.

 

I wonder what's causing it, because sometimes it reboots as soon as i pick it up from the desk. so i guess it has something to do with the motion sesnor? i tried to factory reset it, it worked for about 2 weeks then started doing it again.

 

it's driving me crazy, does anyone know what's wrong with it?

 

it's a spacegray 32gb model with iOS 7.0.4


iPhone 5s, iOS 7.0.4
  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hey there Pallymore,

     

    It sounds like your iPhone is unexpectedly turning off on you without reason. I would try the troubleshooting in this specific section of the article named:

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • 2. Re: iphone 5s randomly reboots (ios 7.0.4)
    pallymore Level 1 Level 1 (0 points)

    hello,

     

    thanks for your reply but none of the steps solves the problem.

    I have already tried to reset it, it still reboots by itself.

     

    this is very annoying. I'm gonna take it to an apple store. :/