HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
kmyers3238

Q: i have windows 8.1 when i try to open i tunes store it says has occured a problem and must close program

I have windows 8.1 and when I try to access the itunes store it gives me this message.

 

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is avialable. This all started after downloading 8.1

iPod nano (6th generation), Windows 8

Posted on Dec 9, 2013 1:22 PM

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Q: i have windows 8.1 when i try to open i tunes store it says has occured a problem and must close program

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  • by Dallaslady,

    Dallaslady Dallaslady Dec 9, 2013 7:42 PM in response to kmyers3238
    Level 1 (0 points)
    Dec 9, 2013 7:42 PM in response to kmyers3238

    I had the same problem.  This is the way to fix it.  Be sure to reboot after you copy that file into the iTunes folder indicated below:

     

    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    to: C:\Program Files (x86)\iTunes

     

    If you have a problem, let me know.  I can post screenshots if you need them.