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My Iphone5 has a black screen and won't turn on

So after school one day i took my phone out of my pocket and the screen was black, i was pressing the on and off button for the sound and i could hear the noises, so i decided to restart my phone. After waiting for ten minutes i keep on pressing the restart button and it still would not turn on. Once i got home i plugged my phone into the charger thinking that it might turn on. However it just kept on making the noise as if i was pluging and unplugging the charger repeatedly. I keep on restarting the phone and it still has not turned on. It has been two days and the phone has still not turned on. When i plugged my phone into the the computer thinking i could reset my phone into facotry settings, itunes could not recognized my serial number. Now after not charging it for a day it will not charge at all

iPhone 5, iOS 7.0.4

Posted on Dec 9, 2013 2:09 PM

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152 replies

Mar 5, 2017 2:50 AM in response to marissamadeline

I had the same issue this night. Kept me up all night trying to fix it. I have an iPhone 5S.


Suddenly my screen turned black.

I could still hear sounds from my phone.

I spent all night trying to fix it all the while my girlfriend tried to contact me on messenger which I was not able to answer, which made her worried as ****.

Then my battery ran out and phone would not charge.

Spent all night trying to fix the problem.

I finally manager to fix it through brute force (I hit my phone in the back repeatedly while charger was plugged in.

Finally it would turn on.)

Dec 11, 2013 9:32 AM in response to marissamadeline

Hello marissamadeline,


Thank you for the details of the issue you are experiencing with your iPhone 5. I would be concerned too if my iPhone was not powering on. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:


Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

My issue is still not resolved. What do I do next?

Contact Apple Support.

You can find the full article here:

iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802


Thank you for using Apple Support Communities.


Best,

Sheila M.

Feb 25, 2014 1:18 AM in response to marissamadeline

Something similar happened to me! I wanted to update my phone so I did, next time I look at my phone its completely black. I press the sleep button and the home button at the same time and separetly, I try charging my phone for 20 minutes and nothing happens! I am currently on itunes, restarting my phone! I hope it works and all my data isnt erased! does anyone know what happened exaclty?

Jun 21, 2014 9:40 AM in response to sheila_m.

i was charging my iphone and went i unplugged it. the screen went black.... i left it there for a few minutes thinking that it might turn on but it didnt. so i charged it and it didnt work the screen was still black.. this is the second day its been like this i tried to press the wake and home button until the logo appeared..but it wont turn on to my homescreen only the logo is turning on and off its been like this for about an hour .... i need help pleassssse help!!! ( i can hear when theres a incoming call because it rings but the screen is totally black!! helllppp)

My Iphone5 has a black screen and won't turn on

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