1 Reply Latest reply: Dec 12, 2013 11:19 AM by judysings
caramia10225 Level 1 Level 1 (0 points)

I'm trying to add my first finger print and it wont work. I follow the direction perfectly.  I have tried so many times. Why is this happening?! Is my phone broken...?


iPhone 5s, iOS 7.0.4
  • 1.
    judysings Community Specialists Community Specialists (2,640 points)

    Hi carmia10225,

     

    Welcome to the Support Communities!

     

    The article below may be able to help you with this.

    Click on the link to see more details and screenshots. 

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

    Troubleshooting Touch ID

    1. Verify that you are using the latest version of iOS.
    2. Ensure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
    3. Tap Settings > General > Touch ID & Passcode > Touch ID and verify that:
      1. iPhone Unlock or iTunes & App Store is enabled.
      2. One or more fingerprints have been enrolled.
    4. If one finger isn't working, tap Edit in Settings > General > Touch ID & Passcode > Touch ID > Edit to delete and then reenroll the finger.
    5. If that finger still isn't working, try enrolling a different finger.
    6. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

     

    * Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

     

    I hope this information helps ....

    Happy Holidays!

     

     

    - Judy