how would it be possible for me to get this?
had it pre ordered months ago, didnt even check my statement. at this point i am willing to just buy it again so i can jam to it. itunes wont allow me though,it will only let me sample the songs
iPhone 5, iOS 7.0.4
Hi Criminalclass,
The following article will explain the Pre-order process:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you cannot find the file after following the steps above, you can redownload it:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
If you continue to have issues with this order, please notify the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
I hope this information helps ....
Happy Holidays!
- Judy
It looks like this answer is posted for every pre order problem.
Yet, it doesn't help one bit.
Could you actually post a reply on how to get the download instead of showing help pages?
Once you download a pre-ordered song that became available before the release date, it is translated into a purchase for that song.
If you cancel the preorder, you will then have purchased a song, which normally cannot be purchased yet as it's for a preorder.
If you then order a different preorder album that also contains the song that you already purchased through above method, it will show up as downloaded as you described, but it's associated with a different album which you have not bought (cancelled preorder).
The dilemma is then, that you already payed for the song and have access to it, through another album. But you really want the song to become part of the new (preordered) album to make things tidy and clean. One solution to the dilemma is to grandfather the song payment into the new album, another is to let the customer pay again for the same song and have it twice (for each album) in their library.
I am in the same situation and would like to have either of my two mentioned solutions applied...
I'm confused right no
pre ordered album, says purchased but won't download?
