Q: I preordered Midnight Memories and it came out a while ago, I used the email link to download it after it came out but it didn't w ... I preordered Midnight Memories and it came out a while ago, I used the email link to download it after it came out but it didn't work, I also checked 'Available Downloads' and it says that there isn't anything to download more
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Dec 12, 2013 9:39 AM in response to Caelan97by jason269,Hi, Caelan97.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.
