HT201592: Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
Learn about Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
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Helpful answers
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Dec 12, 2013 9:57 AM in response to Sharon L Hollandby norm123,Hello Sharon
You should be able to restart the download by going to the dropdown menu Store > Check for Available Downloads. Make sure that the option to Shoe iTunes in the Cloud Purchases is checked off to see the purchases within iTunes. You can also check out in the iTunes Store and look at your purchases to download it. If you still cannot get it, the report the issue to the iTunes Store.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.
