Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HELP 3 week old MacBook Air with black screen

My MacBook has just gone completely blank. Had loads of battery life left so not that. I was sat at the table and picked up my MacBook and that was it blank screen and no sign of life.can anyone help?

MacBook Air

Posted on Dec 10, 2013 2:21 PM

Reply
2 replies

Dec 12, 2013 7:53 AM in response to Nelly3946

Hello Nelly1964,


It sounds like your computer will not turn on at all. I would like to recommend the troubleshooting in this article named:

Troubleshooting: My computer won't turn on

http://support.apple.com/kb/TS1367?viewlocale=en_US

If your computer won't turn on, try each of these steps:

  1. Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
  2. If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
    Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
  3. Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
  4. If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
  5. Reset the SMC.
  6. If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).


Thank you for using Apple Support Communities.

All the best,

Sterling

HELP 3 week old MacBook Air with black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.