Retina Macbook Pro with Mavericks freezes

****, I feel for you. It's really frustrating. My freezes are so random that I can't predict or provoke a freeze, but I haven't had any recently. I've had a few beach balls and threats of freezing, but no freeze yet.

Does the freeze happen when you use certain applications? And can you predict a freeze?

@russiansergey19 Did you pay for this apple store visit? That sounds cool that they fixed it without having to reinstall.

Can you please check whatvexactly people at Genius Bar have done to your Mac and solve the problem? I will get them to do exactly the same but it seems that they don't know what magic software is here in Bangkok, Thailand

Any luck since your last post solving your problem? My problem is identical. I was hoping the Mavericks 10.9.2 update would fix the problem, but it did not. I have been following this thread with my fingers crossed for a solution to show up!

Here is a description of my problem: randomly, anywhere from 1-5 times per week, my computer will give an infinite spinning beach ball on whatever application I'm using, typically Mail or Chrome because that's what I'm using the most often. Then I open Force Quit to quite the offending program, and Force Quit gets the frozen spinning beach ball. Then, like dominoes, program after program gets the spinning beach ball. I have to hold down the power button to shut off and then reset my computer.

Here is the system I have: purchased in January 2013 from the official Apple website. 13-inch MacbookPro with Retina Display, 2.4GHz Dual-core Intel Core i5, 8GB 1600MHz DDR3L SDRAM, 256GB PCIe-based Flash Storage, running Mavericks 10.9.2. Problem was seen in Mavericks 10.9.1 also.

Steps I have taken to solve the problem: none. Can't even figure out what the problem is. No obvious relationship to what I'm doing on the computer at any given time, spinning beach ball freezes happen randomly any time to no one application in particular.

I still have the problem and I have filed bug with Appple. They get back to me and ask me to uninstall Default Folder X saying that it crash a lot. And it may make SystemUIServer to become unresponsive and hange.

I did so to no avail. The probel still persist. Hope to get a fix soon. Mavricks is a real nightmare for me since 10.9.1.

jl_picard ...I can't even get as far as the force quit window. Mine just freezes with a beachball frozen too. And then it's time to press the button. I haven't been able to do force quit since 10.9.1.

Have you tried resetting the NVRAM/PRAM?

http://support.apple.com/kb/ht1379

Tried an Apple Hardware Test or Apple Diagnostics (depending on what year your computer was released)?

http://support.apple.com/kb/ht1509

http://support.apple.com/kb/ht1509

Did your verify and (if applicable) repair your disk and disk permissions? (note: there are two things here, the disk data and the disk permissions, both can brokena and in need of repair - verify checks if they are OK, repair fixes any problems found by verify).

http://support.apple.com/kb/ht1782

http://www.ifixit.com/Guide/Repairing+Mac+OS+X+Disk+Permissions/9314

General troubleshooting steps:

1.) Reboot or better shutdown then reboot

2.) Reset NVRAM / PRAM

3.) Run hardware test (short, takes a few minutes)

4.) Run recovery and verify / repair your disk and disk permissions

5.) Run hardware test (long, takes an hour)

6.) [Optional if you don't want to visit the repair center first] Try reinstalling the OS

7.) Take it in for repair.

I'll add that these problems first occured with the computer brand new, straight from the offical Apple online store, just opened out-of-box, within hours of pressing the on button for the first time.

Also I emphasize that these freezes happen in a very specific way. First one program freezes, the computer appears otherwise operational. Then upon attempting to force quit, force quit freezes. At this point, I can still use the mouse and keyboard, even click and type. Seconds later, another program freezes. Then, like dominos, everything freezes. I've tried to open a terminal window once the domino freeze begins, in an attempt to "kill -9" the apparently offending processes, but once the terminal is open, the prompt never becomes ready for user input.

I'm asking about this here because it sounds like russiansergey19brought his machine in for repair, yet his problem persists. Wondering if there are any more original solutions than the standard battery, or even the drastic step of taking the time to bring it in for repair, which doesnt even seem to work.

It sounds like a hardware problem on yours because its' brand new. Bad memory maybe. Have you done the extended hardware test? What were the results?

Try some benchmark/stress tests that make heavy usage of the cpu and memory with no other programs running and see if that crashes it also.

If either of those two things above indicate any problems I'd say it's 95%+ chance there is a hardware problem.

I have to say in my experience Apple hardware test does not always report hardware problems very effectively. It will also throw off cryptic codes for no issues like your mac wasn't plugged in when the test was run.

Good luck.

Thanks for those links and instructions, brsm1990. I reset the NVRAM / PRAM, verified the disk and permissions, and checked for hardware problems. I don't know how to do the long hour long one. The only test that had problems was the permissions in iBooks. I'll see how it goes from here.

But I'm pretty sure my problem is software, since I had freezing issues since I got it, then reinstalled the OS and only got one freeze in two weeks which was unheard of prior to that, but a new problem developed: sleep/wake failure and random restarts in the middle of the night several times. The 10.9.2 update fixed the sleep/wake failure, but started this new sudden freezing problem with no warning.

It's just mavericks being the world's most advanced operating system. :/

Mine has the older hardware test but there should some kind of checkbox or toggle or radio or button to do a "complete" test or a "full" test or an "extended" test or something like that. It has to be there. There should be one that takes a few minutes to run and another more extended test that takes an hour or so. Among other things it should test all the memory.

I am out of ideas other than that.