The disc can’t be burned because communication between the computer and the disc drive failed (error code 0x80020022).

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Level 1

9 points

The disc can’t be burned because communication between the computer and the disc drive failed (error code 0x80020022).

Hoping someone here can help - never posted to a forum/discussion board, so please let me know if more information is needed, or the manner that I'm going about this is incorrect.

When trying to burn photos (well under the DVD's memory limit), I get this error:

The disc can’t be burned because communication between the computer and the disc drive failed (error code 0x80020022).

Every suggestion as to how to burn a disc has been tried and hasn't worked at all. Now, I have burned photos using this drive not too long ago; in fact, was probably the last time it was ever used (a couple of months ago or so?) - and was as easy as burning a disc could be, so I'm curious - and somewhat desperate now - to figure out what's changed and why it will not work anymore. I'm not sure if this is a misfire between the computer & drive, ,or just a problem with one or the other device. Anyone that could please help, I'd be very grateful.

I have a MacBook Air

Processor 1.8 GHz Intel Core i7

Memory 4 GB 1333 MHz DDR3

Software Mac OS X Lion 10.7.5 (11G63)

and an external disk drive/burner; USB-connected

HL-DT-ST DVDRW GX30N:

Firmware Revision: RP09

Interconnect: USB

Burn Support: Yes (Apple Shipping Drive)

Cache: 1536 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media:

Type: DVD-R

ID: MBI 01RG40

Blank: Yes

Erasable: No

Overwritable: Yes

Appendable: Yes

Write Speeds: 4x, 8x

MacBook Air, Mac OS X (10.7.5)

Posted on Dec 11, 2013 8:00 AM

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Answer 1

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ac96822 Author

Level 1

9 points

Dec 11, 2013 11:34 AM in response to ac96822

PROBLEM RESOLVED!!! At least for me, this is what did it. It's rare in the tech world that old advice is the wisest, but found a simple solution in a 2007 post in another forum:

Delete the file "com.apple.DiskUtility.plist" in the folder ~user/Library/Preferences and then restart your Mac.

After you restart, select your photos and wait for it to prompt you to insert your DVD, and there you go... or, you can insert your DVD and then go nuts. Either way - I tried both methods, and both worked.

I should mention, though, that I ran my computer for any updates, which it found one (they're supposed to upload immediately, without manually checking, so not sure what that's about). Once I ran that update, I deleted the one plist file (there were a couple there with 'lock' in the file name, which I didn't touch). That was all she wrote, burned several DVDs with movies and photos since then.

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Answer 2

Jan 5, 2014 1:07 PM in response to ac96822

This worked! I was really frieking out when my cd burner would not work after the Lion upgrade.

There were 2 files named com.apple.diskutility.plist, one was locked, the other was not, I deleted the locked one and restarted and my burner worked perfect. Thank you!!!!!!!!!

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