1 Reply Latest reply: Dec 13, 2013 9:10 AM by sheila_m.
douglasbjones Level 1 Level 1 (0 points)

My iSight is not working on my Macbook Pro. What are the possible problems and solutions?


MacBook Pro with Retina display, iOS 7.0.4
  • sheila_m. Community Specialists Community Specialists (3,275 points)

    Hello Douglas,

     

    Thank you for the details of the issue you are experiencing with the built-in iSight camera on your MacBook Pro.  I recommend the following steps for this issue:

     

    Important: Follow these instructions in order. Test the camera between steps to see if the issue is resolved.

    Built-in iSight cameras

    These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

    1. See if the issue is application-specific.
      Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
    2. See if the issue is user-specific.
      Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
    3. Find out if the computer recognizes the iSight
      Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
    4. Reset SMC or PMU
      Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

    If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.

     

    You can find the full article here:

    How to Troubleshoot iSight

    http://support.apple.com/kb/ht2090

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.