Receive but can't send Centurylink email

Did you ever get this resolved? I am interested since I am now having the same issue after upgrading to an iPhone 8+ from an iPhone 6+. However, I do not have the same issues on my older iPad.

Like you, I have deleted and added the account back, checked and double checked account setting, set the outgoing serve up just like both Century Link and Apple suggest, and all without solving the outgoing e-mail issue.

Ypure either using the wrong SMTP server or have incorrect settings. You'll need to work with CenturyLink on determining g what the correct outgoing server settings should be.

check under settings< mail contacts and calendars and tap on your smtp server. I think you'll have to tap on it again, but you more than likely need to input the info for you mail server (user name and password)

If that doesn't fix it, have you tried to delete that mail account from your phone and re add it ?

This link may be even more of an assist to your needs. http://support.apple.com/kb/ts3899

Hope this helps.

Hmm, interesting.

It's always possible that it's an issue that's just waiting to be resolved.

Possibly contact CL with this sheet and see if they can give you all of this info. Then re add it again.

http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/HT4810/Old%20images/ My_Email_Settings.pdf

You've seen this, yes? https://shop.centurylink.com/internethelp/pdf/email-setup-for-iphone-ipad-itouch -ctl.pdf

Are you sure you're using the correct port number...587?

Is the account setup to use their SMTP server and not any others: http://support.apple.com/kb/ht4519

Since you appear to have the correct port identified and you can receive mail, I feel there is probably nothing wrong with the phone. What error message do you receive when you attempt to send mail? It has to be returning some information to you. We can try to work that angle.

Try changing your password on a PC. Then edit your login information on your iPhone. I work as a Verizon Tech Coach and had a similar issue with one of my customers. This seemed to resolve his issue. Good luck!

The first message means you cannot log into the SMTP server. For whatever reason, it is showing this error regarding the username and password. It could have something to do with the fact that you have more than one CL account. We'll check that later.

The second one has to do with a different SMTP error, and that sounds like it is hitting the wrong port, even though you are saying you have corrected to their recommended port. Many ISP email providers will not let you send mail through their SMTP server when not on their network, such as connected by the computer or on your wi-fi at home, unless you can be authenticated. This has something to do normally with the SSL setting and how you are authenticated.

Also, when deleting and adding similar accounts back to the phone, it can also keep/carryover SMTP settings. If you go into Settings>Mail, Contacts, Calendars>tap on the primary account, hoiw many SMTP servers are listed there? There might be a primary and there could also be Other SMTP servers. This may be where your problem lies. Check the settings in the Primary Server. Because you have two accounts, and they of course, have different username and passwords, they could be causing conflict as to which SMTP server is checked there. See if the correct SMTP server is serving the correct account. You can make adjustments in each account area.

We can work from there.

Do you have any additional email accounts on the device? We may need you to try deleting the CL accounts, then go into the other account (if it exists) to try and remove these additional SMTP servers. When you looked at the Primary SMTP server for that account, did you check the username and password? Did you take the time to look at the various servers listed under other, were they CL servers as well? We need to get rid of all those servers after deleting the CL accounts and then starting over. I want to see if you can try to delete and recreate them without having to wipe the phone.

Unfortunately, it is gotten rather late for me and I have work early in the morning. I will get back to you after lunchtime for me tomorrow. I gotta get some sack time. Good luck for now.