3 Replies Latest reply: Dec 15, 2013 12:13 PM by 豚に真珠
Rolap Level 1 Level 1 (0 points)

My network connection suddenly is not working.  I have locked in my network name in preferences, applied it, but the next time I turn on my iMac, it does not connect to the network.  I have had no problems until recently.  Suggestion?


iMac, OS X Mountain Lion (10.8.5)
  • rkaufmann87 Level 8 Level 8 (46,150 points)

    You can try some basics like resetting the channel on your router, resetting the router, ensuring it has the most up-to-date firmware etc. Also you might have a DNS issue being caused by your ISP. Of course use the troubleshooting steps as described in Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6

  • Linc Davis Level 10 Level 10 (147,405 points)

    Test after taking each of the following steps. Back up all data before making any changes.

    1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved.

    2. Follow the instructions in this support article under the heading "Symptom: The network connection drops unexpectedly."

    3. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

    4. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.

    5. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    6. Repair permissions on the startup volume.

    7. Turn off Bluetooth and test.

    8. Reset the System Management Controller.

    9. Reset the PRAM.

    10. Reinstall OS X.

  • 豚に真珠 Level 1 Level 1 (0 points)

    Thank you.  What worked for me were steps 3+5 --- deleting the network and also deleting the network passwords from the Keychain using the Keychain Application (in both the iCloud and System areas) before re-establishing the network again.  It must be an oversight that deleting a network does not automatically delete the corresponding stored settings in the Keychain (or at least, not in the right way).  Step 3 alone was not sufficient. (Renaming the Location, resetting PRAM and/or resetting the SMC had no effect either).