3 Replies Latest reply: Dec 13, 2013 8:24 AM by Eric Root
tecnologic Level 1 Level 1 (0 points)

Dear All I need your help in order to solve a lot of problems with Mavericks on my Macbook pro 2009.


1) Is necessary a lot of time to start Mavericks

2) Miniature of photos, documents missing on desktop

3) Cursor of mouse sometimes missing, need to restart

4) Application ( .app) do not start like Rowmote Helper

5) Slow during shutdown


I already reinstalled the OS X, repaired the permission but without success.

I am very frustrating about this, with MountainLion no problems.


Many thanks for your help/suggestions.



MacBook Pro, OS X Mavericks (10.9)
  • Eric Root Level 7 Level 7 (27,425 points)

    Trying running this program and then copy and paste the output in a reply. Please use copy and paste as screen shots can be hard to read.

    Etrecheck – System Information

  • tecnologic Level 1 Level 1 (0 points)

    Many thanks for reply but unfortunately the Etrecheck program do not start like others.

  • Eric Root Level 7 Level 7 (27,425 points)

    You are welcome.


    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


    Isolating an issue by using another user account


    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


    Safe Mode


    Safe Mode - About


    General information.


    Isolating issues in Mac OS X


    Troubleshooting Permission Issues



    Step by Step to Fix Your Mac