HT204144: How to use AirDrop with your iPhone, iPad, or iPod touch
Learn about How to use AirDrop with your iPhone, iPad, or iPod touch
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Helpful answers
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Dec 14, 2013 10:27 AM in response to anderhby sheila_m.,Hello anderh,
Thank you for providing so much detail about the issue you are experiencing with AirDrop.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
- Double-click the Home button.
- Swipe left or right until you have located the app you wish to close.
- Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137If you are still seeing the same issue after quitting and relaunching the apps on your iPhone, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
- Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
- Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.
