subaruguy
Level 1 (0 points)

Q: I was just given a used IPhone 4 in perfect condition.  It is unlocked from previous service but I need an Apple ID and password.  help!

I was just given a used IPhone in perfect condition.  It is unlocked from it's prevous service provider but I can't get into it without an Apple ID and password.  I don't have one and I can't seem to find a way to create one.  Can someone help me.  Thanks.

iPhone 4, iOS 7.0.3

Posted on Dec 12, 2013 5:20 PM

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subaruguy

Q: I was just given a used IPhone 4 in perfect condition.  It is unlocked from previous service but I need an Apple ID and passw ... more

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 12, 2013 5:22 PM in response to subaruguy
    Level 9 (59,769 points)
    iPhone
    Dec 12, 2013 5:22 PM in response to subaruguy

    I believe it is asking you for the Apple ID and password for the former owner. The creation of an Apple ID and password for yourself is handled during activation, or you can do it here: http://support.apple.com/kb/HT2731

     

    If the device is asking for an Apple ID and password of the former owner, you will have to get in touch with the person that you got the device from. Without that information, you will not be able to activate the device.

  • by sberman,

    sberman sberman Dec 12, 2013 5:26 PM in response to subaruguy
    Level 8 (41,017 points)
    Dec 12, 2013 5:26 PM in response to subaruguy

    Confirming ChrisJ4203's diagnosis - you need to get past the Activation Lock by supplying the previous owner's Apple ID and password.  This is an anti-theft process that Apple instituted.

     

    This article explains activation lock:

    http://support.apple.com/kb/PH13695

  • by xixi123,

    xixi123 xixi123 Dec 13, 2013 3:23 AM in response to ChrisJ4203
    Level 1 (0 points)
    Dec 13, 2013 3:23 AM in response to ChrisJ4203

    can someone please help, it's happened to my Ipad i have been using for just over a year. It crashed and needed recovering and i can get pass a activation Ipad part.

    It's new, i Bought it from a chinese shop and now it wants a ID number i dont know. I cant even get in touch with the shop owner, cos its so long ago.

     

    I think this is stuipd and should at least ask the owner of it when puting this serive into use, cos i have not stole it paid a good £300+ some and now I cant use it.

  • by AnaMusic,

    AnaMusic AnaMusic Dec 13, 2013 3:29 AM in response to xixi123
    Level 9 (57,248 points)
    Dec 13, 2013 3:29 AM in response to xixi123

    xixi123 wrote:

     

    can someone please help,

     

    Sorry... There is No workaround...

     

    The Apple ID and Password that was Originally used to Activate the iDevice is required.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 13, 2013 9:28 AM in response to xixi123
    Level 9 (59,769 points)
    iPhone
    Dec 13, 2013 9:28 AM in response to xixi123

    I believe it is a shame that this is affecting you in this way, however, your purchase of this device second hand from a shop that is not authorized to sell it is where your problem lies, not with Apple. This was designed to prevent the theft, resale and activation of devices that have been stolen or obtained other ways. You did not do this, the former owner did and the shop just exacerbated the issue. No one said you stole it, but someone probably did.