Is my logic board/video card dying?

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Is my logic board/video card dying?

A couple weeks ago, my Macbook Pro (15" 2010 model) started to glitch. One day, it kept freezing and needing to be force restarted, then later got stuck in this restarting cycle. During the restart, I got this...

Then, the next day while backing up my harddrive on to an external harddrive, it froze again. Similar look.

I took it in to an apple certified repair shop, and they couldn't find anything wrong with it. They ran diagnostics, checked the video card, and tried repeatedly to get it to crash, and couldn't. I went and picked it up, as it seemed to be just taking up space at their shop.

It's been acting okay for a few days, but now it seems to be acting up again. It isn't frozen this time, but the screen is visably, well. Wrong.

(note that this is a screenshot, not a picture taken of the screen. I didn't even think it would be able to show up via screenshot.)

When some of the icons are hovered on, the name of the program shows up as broken pixels.

Help? Time to take it back to the shop? The guy who worked on it saw the first two pictures I've posted here, and he said he would've thought it was a video card problem, but they couldn't find any video card problems.

Any ideas are more than welcome! Thanks!

MacBook Pro, OS X Mavericks (10.9)

Posted on Dec 12, 2013 5:17 PM

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Answer 1

nbar

Level 5

7,019 points

Dec 12, 2013 5:20 PM in response to bpoese

Unfortunately, yes.

MacBook Pro 15" Mid 2010 owners: Apple Support Communities

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Answer 2

sanjampet

Level 5

7,982 points

Dec 12, 2013 5:28 PM in response to bpoese

Kinda looks like a failing GPU

Almost looks like the last shot is inverted. You could try just for a test CONTROL OPTION COMMAND 8.

When it messes up again take screen shots and put them on a USB stick to show them all is not well. There is some failure, some times these intermittant issues can be difficult to diagnose. Is there a specific thing that you do that allows you to recreate tis issue? Or take it in while it is in failure mode. (if possible)

Good luck

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Answer 3

bpoese Author

Level 1

0 points

Dec 12, 2013 5:35 PM in response to nbar

Is there any reason that the diagnostics run showed no problem, then?

Also - how would I find a copy of the panic reports?

Thanks!

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Answer 4

nbar

Level 5

7,019 points

Dec 12, 2013 5:44 PM in response to bpoese

Is there any reason that the diagnostics run showed no problem, then?

I can't answer that. The best answer I can give is hardware diagnostic tests, especially involving the logicboard, often produce false negatives. Even if the place is Apple Certified. It is advised to run at the Apple Hardware Test (at home version of hardware diagnostic tests) 3X back to back, for example, to produce even semi-reliable results. I can tell you that based on your images, your GPU is most definitely failing and the logicboard needs to be replaced.

Also - how would I find a copy of the panic reports?

Open up your "Console" application. Look under "System Diagnostic Reports." If you have any kernel panics, the report will begin with "kernel_" and end in ".panic." Alternatively, the kernel panic log(s) would be located in /Library/Logs/DiagnosticReports

Mac OS X: How to log a kernel panic - Support - Apple

Thanks!

You're welcome. Best of luck.

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Answer 5

nbar

Level 5

7,019 points

Dec 12, 2013 5:46 PM in response to nbar

Also,

(note that this is a screenshot, not a picture taken of the screen. I didn't even think it would be able to show up via screenshot.)

Note that if it hadn't shown up on a screenshot, then the display would be the issue. The fact that it did is a strong indication of the problem being the GPU itself.

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Answer 6

bpoese Author

Level 1

0 points

Dec 12, 2013 5:55 PM in response to nbar

panic(cpu 3 caller 0xffffff8016edc19e): Kernel trap at 0xffffff8023338c30, type 14=page fault, registers:

Fault CR2: 0xffffff8023338c30, Error code: 0x0000000000000011, Fault CPU: 0x3 Kernel NX fault

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000016c00000

Kernel text base: 0xffffff8016e00000

panic(cpu 0 caller 0xffffff801c4dc19e): Kernel trap at 0xffffff801c5c7cb8, type 14=page fault, registers:

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000001c200000

Kernel text base: 0xffffff801c400000

panic(cpu 2 caller 0xffffff80074dc19e): Kernel trap at 0xffffff80074a2ec9, type 14=page fault, registers:

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000007200000

Kernel text base: 0xffffff8007400000

These were the three panic reports that came up, doing some reading online now to see if I can make any sense of that, haha.

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Answer 7

nbar

Level 5

7,019 points

Dec 12, 2013 6:00 PM in response to bpoese

Can you post a full copy (including the drivers, backtrace if applicable) of the most recent one? This type of panic is generally not indicative of a GPU failure, but rather bad RAM. That being said, as originally mentioned, your GPU is definitely failing based on your screenshots.

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Answer 8

bpoese Author

Level 1

0 points

Dec 12, 2013 6:04 PM in response to nbar

ah, that's all that was showing up, but I just reopened console and there's more to it. Not sure what I was doing.

Anonymous UUID:

C33184D4-783E-12E6-AD6F-132B7BC9D9A4

Mon Dec 2 18:57:26 2013

panic(cpu 2 caller 0xffffff80074dc19e): Kernel trap at 0xffffff80074a2ec9, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000200028, CR3: 0x000000004b70204e, CR4: 0x00000000000206e0

RAX: 0x0000000000000001, RBX: 0x0000000000200000, RCX: 0xffffff80134026d0, RDX: 0x0000000000000421

RSP: 0xffffff8083a93d40, RBP: 0xffffff8083a93d70, RSI: 0x0000000027a3aee5, RDI: 0xffffff800ae5b180

R8: 0xffffff8083a93dec, R9: 0xffffff8083a93e88, R10: 0x0000000000000034, R11: 0x0000000000000206

R12: 0xffffff800ae5b180, R13: 0xffffff800a655000, R14: 0x00000000094e1000, R15: 0xffffff801299ea40

RFL: 0x0000000000010206, RIP: 0xffffff80074a2ec9, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000200028, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff8083a939d0 : 0xffffff8007422f69

0xffffff8083a93a50 : 0xffffff80074dc19e

0xffffff8083a93c20 : 0xffffff80074f3606

0xffffff8083a93c40 : 0xffffff80074a2ec9

0xffffff8083a93d70 : 0xffffff800748adec

0xffffff8083a93dd0 : 0xffffff800748ab1a

0xffffff8083a93e20 : 0xffffff800746206f

0xffffff8083a93e50 : 0xffffff8007426bb1

0xffffff8083a93e80 : 0xffffff80074139b5

0xffffff8083a93ef0 : 0xffffff800741e003

0xffffff8083a93f70 : 0xffffff80074c921d

0xffffff8083a93fb0 : 0xffffff80074f3e26

BSD process name corresponding to current thread: ReportCrash

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:

0x0000000007200000

Kernel text base: 0xffffff8007400000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 80530254655

last loaded kext at 64221350518: com.apple.driver.AudioAUUC

1.60 (addr 0xffffff7f88fb6000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC	1.60
com.apple.driver.AppleHWSensor	1.9.5d0
com.apple.driver.AppleTyMCEDriver	1.0.2d2
com.apple.driver.AGPM	100.14.11
com.apple.filesystems.autofs	3.0
com.apple.iokit.IOBluetoothSerialManager	4.2.0f6
com.apple.driver.AppleMikeyHIDDriver	124
com.apple.driver.AppleHDAHardwareConfigDriver	2.5.2fc2
com.apple.driver.AppleUpstreamUserClient	3.5.13
com.apple.driver.AppleHDA	2.5.2fc2
com.apple.GeForceTesla	8.1.8
com.apple.driver.AppleIntelHDGraphics	8.1.8
com.apple.driver.AppleMikeyDriver	2.5.2fc2
com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
com.apple.driver.AppleIntelHDGraphicsFB	8.1.8
com.apple.driver.AppleLPC	1.7.0
com.apple.nvidia.NVDAStartup	8.1.8
com.apple.iokit.IOBluetoothUSBDFU	4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.2.0f6
com.apple.driver.AppleSMCLMU	2.0.4d1
com.apple.iokit.IOUserEthernet	1.0.0d1
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AppleHWAccess	1
com.apple.driver.AppleBacklight	170.3.5
com.apple.driver.AppleMCCSControl	1.1.12
com.apple.driver.AppleSMCPDRC	1.0.0
com.apple.driver.AppleMuxControl	3.4.12
com.apple.driver.SMCMotionSensor	3.0.4d1
com.apple.driver.AppleUSBTCButtons	240.2
com.apple.driver.AppleFileSystemDriver	3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.BootCache	35
com.apple.driver.AppleUSBCardReader	3.3.5
com.apple.driver.AppleIRController	325.7
com.apple.driver.AppleUSBTCKeyEventDriver	240.2
com.apple.driver.AppleUSBTCKeyboard	240.2
com.apple.iokit.SCSITaskUserClient	3.6.0
com.apple.driver.XsanFilter	404
com.apple.iokit.IOAHCIBlockStorage	2.4.0
com.apple.driver.AppleUSBHub	650.4.4
com.apple.iokit.AppleBCM5701Ethernet	3.6.9b9
com.apple.driver.AppleFWOHCI	4.9.9
com.apple.driver.AirPort.Brcm4331	700.20.22
com.apple.driver.AppleAHCIPort	2.9.5
com.apple.driver.AppleUSBEHCI	650.4.1
com.apple.driver.AppleUSBUHCI	650.4.0
com.apple.driver.AppleSmartBatteryManager	161.0.0
com.apple.driver.AppleACPIButtons	2.0
com.apple.driver.AppleRTC	2.0
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleSMBIOS	2.0
com.apple.driver.AppleACPIEC	2.0
com.apple.driver.AppleAPIC	1.7
com.apple.driver.AppleIntelCPUPowerManagementClient	216.0.0
com.apple.nke.applicationfirewall	153
com.apple.security.quarantine	3
com.apple.driver.AppleIntelCPUPowerManagement	216.0.0
com.apple.AppleGraphicsDeviceControl	3.4.12
com.apple.kext.triggers	1.0
com.apple.iokit.IOSerialFamily	10.0.7
com.apple.driver.DspFuncLib	2.5.2fc2
com.apple.vecLib.kext	1.0.0
com.apple.iokit.IOAudioFamily	1.9.4fc11
com.apple.kext.OSvKernDSPLib	1.14
com.apple.nvidia.classic.NVDANV50HalTesla	8.1.8
com.apple.nvidia.classic.NVDAResmanTesla	8.1.8
com.apple.driver.AppleSMBusPCI	1.0.12d1
com.apple.driver.IOPlatformPluginLegacy	1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.2.0f6
com.apple.iokit.IOSurface	91
com.apple.iokit.IOBluetoothFamily	4.2.0f6
com.apple.driver.AppleHDAController	2.5.2fc2
com.apple.iokit.IOHDAFamily	2.5.2fc2
com.apple.iokit.IOFireWireIP	2.2.5
com.apple.driver.AppleSMBusController	1.0.11d1
com.apple.driver.IOPlatformPluginFamily	5.5.1d27
com.apple.driver.AppleBacklightExpert	1.0.4
com.apple.iokit.IONDRVSupport	2.3.6
com.apple.driver.AppleGraphicsControl	3.4.12
com.apple.iokit.IOGraphicsFamily	2.3.6
com.apple.driver.AppleSMC	3.1.6d1
com.apple.iokit.IOSCSIBlockCommandsDevice	3.6.0
com.apple.iokit.IOUSBMassStorageClass	3.6.0
com.apple.driver.AppleUSBMultitouch	240.6
com.apple.iokit.IOUSBHIDDriver	650.4.4
com.apple.driver.AppleUSBMergeNub	650.4.0
com.apple.driver.AppleUSBComposite	650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.6.0
com.apple.iokit.IOBDStorageFamily	1.7
com.apple.iokit.IODVDStorageFamily	1.7.1
com.apple.iokit.IOCDStorageFamily	1.7.1
com.apple.iokit.IOAHCISerialATAPI	2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.0
com.apple.iokit.IOEthernetAVBController	1.0.3b3
com.apple.driver.mDNSOffloadUserClient	1.0.1b4
com.apple.iokit.IOFireWireFamily	4.5.5
com.apple.iokit.IOUSBUserClient	650.4.4
com.apple.iokit.IO80211Family	600.34
com.apple.iokit.IONetworkingFamily	3.2
com.apple.iokit.IOAHCIFamily	2.6.0
com.apple.iokit.IOUSBFamily	650.4.4
com.apple.driver.AppleEFINVRAM	2.0
com.apple.driver.AppleEFIRuntime	2.0
com.apple.iokit.IOHIDFamily	2.0.0
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	278.10
com.apple.kext.AppleMatch	1.0.0d1
com.apple.security.TMSafetyNet	7
com.apple.driver.AppleKeyStore	2
com.apple.driver.DiskImages	371.1
com.apple.iokit.IOStorageFamily	1.9
com.apple.iokit.IOReportFamily	21
com.apple.driver.AppleFDEKeyStore	28.30
com.apple.driver.AppleACPIPlatform	2.0
com.apple.iokit.IOPCIFamily	2.8
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.corecrypto	1.0
com.apple.kec.pthread	1

System Profile:

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

(thanks for all your help!)

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Answer 9

nbar

Level 5

7,019 points

Dec 12, 2013 6:30 PM in response to bpoese

There is nothing more I can tell you based on the report itself, besides the fact that the panic(s) indicate a hardware issue, potentially a bad memory module, which could be completely seperate from the logicboard issue. But your GPU is definitely failing. I would make a genuis bar appointment, and have Apple run the diagnostics test themselves as Apple is the only company who could issue you a free replacement for your logicboard-I am not positive as to whether the replacement program is still applicable. If they hesistate, ask for the store manager-ultimately, it lies in his/her discretion. Best of luck.

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