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Mail Issues. Client seems Corrupted

Hi


I havent found anything like this anywhere, but I might not know the technical terms I need to search it. So I apologise if this is a repeat. I really would apreciate the help.


Some of my incoming mail has recently arrived in my inbox, but under the wrong subject. i.e. in the wrong string.


One conversation gets mixed up with another.


Any ideas on where the problem could be?

iMac

Posted on Dec 12, 2013 11:30 PM

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Question marked as Best reply

Posted on Dec 13, 2013 7:18 AM

Quit Mail. Force quit if necessary.


Back up all data. That means you know you can restore the Mail database, no matter what happens.


Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData


Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select


Go Go to Folder


from the menu bar. Paste into the box that opens (command-V), then press return.


A folder window will open. Inside it there should be files with names as follows:


  • Envelope Index
  • ExternalUpdates.storedata


Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Warning: The process may take hours if you have gigantic mailboxes. For reasonable-sized mailboxes, it should only take a few minutes.


Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

2 replies
Question marked as Best reply

Dec 13, 2013 7:18 AM in response to chrisli.oos

Quit Mail. Force quit if necessary.


Back up all data. That means you know you can restore the Mail database, no matter what happens.


Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData


Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select


Go Go to Folder


from the menu bar. Paste into the box that opens (command-V), then press return.


A folder window will open. Inside it there should be files with names as follows:


  • Envelope Index
  • ExternalUpdates.storedata


Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Warning: The process may take hours if you have gigantic mailboxes. For reasonable-sized mailboxes, it should only take a few minutes.


Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

Mail Issues. Client seems Corrupted

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