Q: have windows 7 on my laptop cannot sync music on my new ipod nano

Good day,

I am unable to sync music onto my ipods, new ipod nano, two ipod classics. I have tried to restore  devices onto my windows 7 laptop, screen shows music is copying, screen shows complete, but when I disconnect there is no music on the device.

I took the device to the apple store in Johannesburg as I am currently in south africa and they could not fix it because it is from the vintage range, please let me know how I can resolve the issue.

Advice from the apple store in johannesburg sandton is that I should sync the music with a Mac. Please advice, I can send screenshots if this will help.

Best regards,

Helen.