lizworld
Level 1 (0 points)

Q: Cannot print custom sizes

I am using an iMac with OS 10.8.5. I have a Canon Pixma pro-100 printer. I can set up a custom size page (for ex. A6/4.5 x 6.25) in Pages or Illustrator but when I go to print it #1 with Illustrator I cannot even choose custom size, and #2 if I go to "Page Set-up" and create a custom size for it in "Manage Custom Sizes" it will pull the paper through without printing anything. I have spoke to Adobe and Canon, but no one can tell me what the problem is. I hope someone in here can??

 

Thanks.

iMac, OS X Mountain Lion (10.8.5)

Posted on Dec 13, 2013 12:53 PM

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lizworld

Q: Cannot print custom sizes

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  • by a brody,

    a brody a brody Dec 13, 2013 9:30 AM in response to lizworld
    Level 9 (66,889 points)
    Classic Mac OS
    Dec 13, 2013 9:30 AM in response to lizworld

    Try saving as PDF from the Print dialog first, and then printing the PDF from Preview.

  • by lizworld,

    lizworld lizworld Dec 13, 2013 12:08 PM in response to a brody
    Level 1 (0 points)
    Dec 13, 2013 12:08 PM in response to a brody

    Thank you so much for your response, but it still won't print. It's EXASPERATING. Let me know if you can think of anything else- I really appreciate your help.

  • by a brody,

    a brody a brody Dec 13, 2013 12:14 PM in response to lizworld
    Level 9 (66,889 points)
    Classic Mac OS
    Dec 13, 2013 12:14 PM in response to lizworld

    According to http://www.roaringapps.com/ Adobe Illustrator 5.0 has had a mixed bag of compatibility, whereas 5.1 has been solid.   Are you running 5.1?

  • by lizworld,

    lizworld lizworld Dec 13, 2013 12:18 PM in response to a brody
    Level 1 (0 points)
    Dec 13, 2013 12:18 PM in response to a brody

    Yes, I'm on 5.1. I don't understand what the problem is-- the printer will print everything else but refuses to print

    a custom size. I'm at a loss. I've had $75 printers that will do more than this one. Thanks for replying.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Dec 13, 2013 1:20 PM in response to lizworld
    Level 9 (57,660 points)
    Dec 13, 2013 1:20 PM in response to lizworld

    You should contact Adobe Support and/or post in the Adobe Forums since it's their product in conbination w/your printer that are causing problems.  Or contact Canon Support.

     

     

     

     

     

     

     

     

     

     

     

     

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  • by a brody,

    a brody a brody Dec 13, 2013 1:40 PM in response to Baby Boomer (USofA)
    Level 9 (66,889 points)
    Classic Mac OS
    Dec 13, 2013 1:40 PM in response to Baby Boomer (USofA)

    At this point, I would return the printer, or put it to some place like http://www.gazelle.com/

     

    I would also ask on the Adobe forums if anyone is familiar with a 10.9 compatible custom size page printer that is known to work with Illustrator.  That would probably be your best bet.

     

    It wasn't long ago when most printers were well over $500, and had some quality behind them.   These under $100 printers typically are mass manufactured with little regard for quality.   Getting one that works exactly as it should for your needs under warranty is key.

     

    Sadly, we live in a mass-consumer driven society.

  • by lizworld,

    lizworld lizworld Dec 13, 2013 1:57 PM in response to a brody
    Level 1 (0 points)
    Dec 13, 2013 1:57 PM in response to a brody

    Thank you. It was $430!! So frustrating. Just spent at least an hour on the phone with Canon (again) and they suggested it was my computer or that I take the printer to a service shop. Oh well... I really appreciate your taking the time to help. If I ever solve it, I'll post an update!

     

    Thanks.

  • by PAHU,

    PAHU PAHU Dec 16, 2013 12:33 AM in response to lizworld
    Level 6 (16,610 points)
    Dec 16, 2013 12:33 AM in response to lizworld

    Hi there. I just tested printing a custom size A6 (105mm x 148mm) to my Canon Pro-1 from Preview (don't have Illustrator or Pages on the Mac) and found that I need to set the paper as long-edge feed. If the paper was loaded as short-edge feed, when I printed an error would register and when I pressed the Resume button on the printer, the paper was ejected without printing. Might not be quite the same as what you are having but thought I'd mention it anyway.

  • by rdanzenbaker,

    rdanzenbaker rdanzenbaker Oct 15, 2016 7:30 PM in response to lizworld
    Level 1 (4 points)
    Oct 15, 2016 7:30 PM in response to lizworld

    I know this is 3 years too late for you, but if anyone else is having this issue, I was able to solve it by rotating my canvas/project 90 degrees so that the short end feeds first.  Apparently, the paper must have a height of at least 5 inches, so I changed the paper height to 6.25 and width to 4.5 and it worked.