HP OfficeJet 8600 Plus All-in-One Won't Scan in Mavericks via WiFi

Have you downloaded the new drivers directly from HP for Mavericks ?

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4159&lc=en&cc=us&dlc=en&s w_lang=&product=4323659#N181

Here is some info and the version. I have 3 friends plus myself that aren't having any problems using the 8600 over wireless.

Before installing the above, remove all your printers in your System Prefences/Printers Scanners and reset the printing system.

It appears then that there is something wrong with the scanning over wireless.

Have you tried using an ethernet cable and see if it works that way?

Like I mentioned, I have setup several of these for friends and we are not having any problems printing or scanning wirelessly to the 8600 using Mavericks.

Did you happen to use the "HP Uninstall" application which removes everything from HP that way, and then reinstall the HP software?

The only other thing I see from your 1st screen shot above is that you have 3 8600 printer in there.

One might be a fax because I can't read it.

But, there should only be one in there for testing.

You can always add the fax part later.

If you right click in that printer window on the left sidebar, you can reset the printing system.

Then there would be no printer in there at all which is where you want to start.

I can't think of anything else.

Whether it is out of the Windows manual or not the same holds true for OS X. OS X is not perfect even if Apple says it is. Just browse through this and other Apple forums and you will see.

So in some cases the only thing you can do is a Wipe and Reinstall to clear bugs in the operating system.

mosqueda wrote:

Pretty much it's the same problem. HP claimed I had a corrupted OS file and should wipe my drive and reinstall. There's no way I'm doing that, it's a technique out of the Windows manual.

I had/have the same issue with Mavericks and HP OfficeJet 8600. Decided to bite the bullet with a complete reinstall, but also did a quick experiment.

1. Wiped the disk

2. Fresh install of Mavericks, plus updates

3. Downloaded and installed HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks

4. Launched HP Utilities and configured.

Everything worked... printing, hp scan, and scan to computer.

5. Performed a "Software Update" ... Saw the "HP Printer Software Update Version 2.16.1" and updated.

HP Scan and Scan to Computer stopped working (Scanner reported an error. An error occured during scanning). Also notice Image Capture is not working. It appears is not no longer configured correctly.

MAC with HP 2.16.1 Update, when nothing was working:

MAC with NO HP 2.16.1 update - AKA when everything was working.

So your Scanner is no longer working now ?

No. I am not going through another install process. This is an issue with the HP 2.16.1 update. They need to fix it.

I have also been in touch with HP support, they recommended the followig, which also did not work:

Please try these steps and we'll call you for another follow-up on the case:

Uninstall the HP Software by running HP Uninstaller

Open Activity Monitor and quit all HP related processes

Go to System Preferences and access Printers & Scanners

Delete the HP Printer on the list

Access your HD's Library and delete all HP related files & folders under this folder

-->>application support/hp

-->>caches

-->>documentation/help

-->>frameworks

-->>image capture/scripts

-->>image capture/support

-->>image capture/twain data sources

-->>image capture/devices

-->>preferences

-->>printers

-->>startupitems

Restart your Mac Computer

Empty the trash

Repair Disk Permissions

Add the Printer on the Printers & Scanners window

Run Software Update

Try scanning using Image Capture (Image Capture works better with Mac OS X 10.9)

Install the HP Full Feature Software once Image Capture is working

Wow.

What a Cluster Duck.

Sorry you are having this problem.

In summary, the problem is caused with the HP 2.16.1 update through Apple. Something in that package is causing the problem. It would be great to be able to back it out without having to do a reinstall of Mavericks.

For what it is worth, I installed the HP OfficeJet 8600 software for 10.8 (Officejet-Pro-8600_v12.23.0) and everything works. I did this a couple of time, the first one I upgraded (HP-Inkjet-SW-OSX-Mavericks_v12.34.37) after confirming everything worked with Officejet-Pro-8600_v12.23.0. That failed the same way.

I then uninstalled the HP software and reinstalled Officejet-Pro-8600_v12.23.0... it worked. Print, HP Scan, and Scan to Computer.

Go figure.

I am running (HP-Inkjet-SW-OSX-Mavericks_v12.34.37) on several of my computers along with several friends of mine.

Absolutley no problems.

Wonder what the difference is between yours and others that doesn't seem to work properly ?

Yes, through the "Software Update..." functionality.

Different, but related is the fact that HP OfficeJet 8600 software for 10.8 (Officejet-Pro-8600_v12.23.0) works. But I then DOWNLOAD/applied the HP-Inkjet-SW-OSX-Mavericks_v12.34.37 update, which caused repeated fails.

Thanks so much for posting this. This was driving me crazy trying to fix this. Your steps of installing the 10.8 version of drivers on 10.9 worked for me too.