Previous 1 2 Next 20 Replies Latest reply: Jun 13, 2014 12:28 PM by DidierML
mosqueda Level 1 (0 points)

I spent a good chunk of today with HP trying to figure out why my brand new HP OfficeJet 8600 Plus wouldn't scan with Mavericks. They had me startup and shutdown my MBP several times, doing the same with my printer/scanner and my AirPort Extreme. The printer/scanner wouldn't scan with HP Scan nor with Image Capture. I went through 3 levels of tech help to no avail.


They suggested I call Apple and I did. Apple was helpful, and basically tried to make it work, but again to no avail. Finally, it occured to me to try the USB and it scanned, but only with Image Capture and not HP Scan.


The printer part works just fine by the way. The scanner will scan to a USB stick also. But network printing is out.


HP wanted me to ask Apple why Scan Sharing didn't exist any more in System Preferences. The Apple tech didn't know.


So, I have a really nice MBP and a really nice HP 8600 Plus, but I can't scan effectively.


Another issue: While installing the HP Mavericks software the follow error popped up:


System extension cannot be used

The system extension “/System/Library/Extensions/IOFireWireWDHID.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update.



I know I'm not alone.


Screen Shot 2013-12-13 at 5.32.04 PM.pngScreen Shot 2013-12-13 at 5.32.55 PM.png

MacBook Pro, Windows 7, My Mac OS is Mavericks
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