HT201328: How to unlock your iPhone
Learn about How to unlock your iPhone
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All replies
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Helpful answers
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Dec 13, 2013 4:44 PM in response to teto_by PhilipRoy,With the new IOS 7 therer has been what is know as an activation lock in which disables the user to restore the device to default settings without knowing the password to the apple id. Once you have restored the device back to default settings it will then ask you to plug in the apple id password. Once you have verified your identity with the apple id password you will be good to go!
Good luck.
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Dec 13, 2013 4:46 PM in response to teto_by ChrisJ4203,Follow the instructions in this support document http://support.apple.com/kb/ht1212