HT202157: About Apple TV (2nd and 3rd generation) software updates
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Q: I brought a new apple TV after it was going thru its update, it lost power? I tried the reboot with the down arrow and menu ... I brought a new apple TV after it was going thru its update, it lost power? I tried the reboot with the down arrow and menu button, but no love. Is this unit busted? more
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Helpful answers
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Dec 14, 2013 2:53 AM in response to bigpoppajpby Winston Churchill,★HelpfulWelcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
- Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
- Connect the micro USB cable to the Apple TV and to your computer.
- Reconnect the power cable (only for Apple TV 3)
- Open iTunes.
- Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)