I brought a new apple TV after it was going thru its update, it lost power? I tried the reboot with the down arrow and menu button, but no love. Is this unit busted?

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I brought a new apple TV after it was going thru its update, it lost power? I tried the reboot with the down arrow and menu button, but no love. Is this unit busted?

I brought a new apple tv. I tried to update it. When it finished, it lost power. I tried to reset it with the down arrow key and the menu button, but no love. Does this mean that i should take it back to the store?

Apple TV

Posted on Dec 13, 2013 6:50 PM

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Answer 1

Dec 14, 2013 2:53 AM in response to bigpoppajp

Welcome to the Apple Community.

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

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