tonysha
Level 1 (5 points)
iTunes

Q: I was trying to change my desk top back ground system preference stop responding and froze, what do I do ?

I was trying to change my desk top back ground system preference stop responding and froze, what do I do ?

Posted on Dec 13, 2013 8:45 PM

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tonysha

Q: I was trying to change my desk top back ground system preference stop responding and froze, what do I do ?

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  • by tjk,

    tjk tjk Dec 13, 2013 8:53 PM in response to tonysha
    Level 7 (24,244 points)
    Mac OS X
    Dec 13, 2013 8:53 PM in response to tonysha

    Hi t,

     

    Go to Apple menu > Force Quit and select Sys Prefs. If that doesn't work, try to force quit the Finder. If still no luck, hold the power button down for 5-10 seconds to shut down your MBP. After, boot up normally.

  • by tonysha,

    tonysha tonysha Dec 13, 2013 9:07 PM in response to tjk
    Level 1 (5 points)
    iTunes
    Dec 13, 2013 9:07 PM in response to tjk

    I tried it but it still stuck on the desktop & screen saver and preference screen, everthing else work fine, its just system preference that it's just clocking

  • by tjk,

    tjk tjk Dec 13, 2013 9:13 PM in response to tonysha
    Level 7 (24,244 points)
    Mac OS X
    Dec 13, 2013 9:13 PM in response to tonysha

    Just to be clear, you shut down, rebooted, and the same things are frozen just like they were before you shut down?

  • by tonysha,

    tonysha tonysha Dec 13, 2013 9:23 PM in response to tjk
    Level 1 (5 points)
    iTunes
    Dec 13, 2013 9:23 PM in response to tjk

    Yes that's correct, system preference frozen, not responding

  • by tjk,

    tjk tjk Dec 13, 2013 9:25 PM in response to tonysha
    Level 7 (24,244 points)
    Mac OS X
    Dec 13, 2013 9:25 PM in response to tonysha

    Are you on 10.9 Mavericks by any chance? If not, what are you on? Have you installed any new software or hardware lately?

  • by tonysha,

    tonysha tonysha Dec 13, 2013 9:28 PM in response to tjk
    Level 1 (5 points)
    iTunes
    Dec 13, 2013 9:28 PM in response to tjk

    10.7.5, and no new software or hardware

  • by Tlix,

    Tlix Tlix Dec 13, 2013 9:31 PM in response to tonysha
    Level 4 (1,420 points)
    Dec 13, 2013 9:31 PM in response to tonysha

    This article may be of assistance. http://support.apple.com/kb/TS4407

  • by tjk,

    tjk tjk Dec 13, 2013 9:32 PM in response to tonysha
    Level 7 (24,244 points)
    Mac OS X
    Dec 13, 2013 9:32 PM in response to tonysha

    Try an NVRAM/PRAM Reset: http://support.apple.com/kb/ht1379

  • by tjk,

    tjk tjk Dec 13, 2013 9:38 PM in response to Tlix
    Level 7 (24,244 points)
    Mac OS X
    Dec 13, 2013 9:38 PM in response to Tlix

    Hi T,

     

    that article sounds right on, but s/he said Sys Prefs couldn't be force quit . . . .

  • by tonysha,

    tonysha tonysha Dec 13, 2013 9:36 PM in response to tjk
    Level 1 (5 points)
    iTunes
    Dec 13, 2013 9:36 PM in response to tjk

    hold ok let me try these hang tight

  • by Linc Davis,

    Linc Davis Linc Davis Dec 13, 2013 9:55 PM in response to tonysha
    Level 10 (208,037 points)
    Applications
    Dec 13, 2013 9:55 PM in response to tonysha

    First follow the instructions in this support article.

    If an iPhoto or Aperture library is the source of your desktop pictures, it may need to be rebuilt, or you may need to update the application to the latest version.

    Otherwise, continue as below.

    Back up all data.

       

    In the Finder, hold down the option key and select

      

    Go ▹ Library

      

    from the menu bar. From the Library folder, delete the following item, if it exists: 

     

    • Caches/com.apple.systempreferences

     

    and move the following items to the Desktop, if they exist:

     

    • Application Support/Dock/desktoppicture.db
    • Preferences/com.apple.desktop.plist
    Launch System Preferences and test. If you still have the issue, put the item on the Desktop back where it came from and post again. Otherwise, delete the item.

  • by tonysha,

    tonysha tonysha Dec 13, 2013 10:48 PM in response to Linc Davis
    Level 1 (5 points)
    iTunes
    Dec 13, 2013 10:48 PM in response to Linc Davis

    I did everthing as suggested the issue persist, It is still not responding in the system preference screen, any other suggestions

  • by Linc Davis,

    Linc Davis Linc Davis Dec 14, 2013 7:37 AM in response to tonysha
    Level 10 (208,037 points)
    Applications
    Dec 14, 2013 7:37 AM in response to tonysha

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by DJ Falcon,

    DJ Falcon DJ Falcon Dec 20, 2013 6:41 PM in response to tonysha
    Level 1 (0 points)
    Dec 20, 2013 6:41 PM in response to tonysha

    This worked for me. This is from the apple website. Someone helped me so just passing on the love. Good luck.

     

    http://support.apple.com/kb/TS4407

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