Magic track pad freezes up after I wakeup my iMac

Question

Level 1

4 points

Magic track pad freezes up after I wakeup my iMac

After upgrade to Mavericks my Magic track pad for my Imac 27" Mid 2011 freezes up! I have to push and hole the button on the trackpad to disconect it! The screen dosen't show that it has been disconected! Then I press the button on the trackpad, and it is working again until the next time it happen again1 i have change out batteries , delete and restored it to bluetooh! The problem comes back! I even exchanged the trackpad with another magic track pad the problem come back to it!

Posted on Dec 14, 2013 12:05 PM

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Answer 1

judysings

Community Specialist

Dec 16, 2013 2:36 PM in response to Blackout5

Hi Blackout5,

Welcome to the Support Communities!

The articles below may be able to help you with this.

Click on the links to see more details and screenshots.

Portables and Magic Trackpad: Jumpy or erratic trackpad operation

http://support.apple.com/kb/TS1449

Intel-based Macs: Resetting the System Management Controller (SMC)

http://support.apple.com/kb/HT3964

OS X Mavericks: Reset your computer’s PRAM

http://support.apple.com/kb/ph14222

I hope this information helps ....

Happy Holidays!

- Judy

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Answer 2

Blackout5 Author

Level 1

4 points

Dec 16, 2013 3:12 PM in response to judysings

I look at those solutions,but it didn't help out! But I came across a articale that covered my issue with the magictrack pad! The person stated after come from an apple store. If you are using Duracell's batteries in the trackpad or keyboard it will not supply enough power and poor contact can occur in the device! The Apple storm genuice said to use Everyready Energiers or rechargeable in it! So I have switched out batteries! And moved all other device away from it too! It has working fine so far!

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Answer 3

Gramps

Level 1

17 points

Dec 16, 2013 8:18 PM in response to Blackout5

Check to see if you have the checkmark beside the "allow bluetooth devices to wake the computer" enabled. If it is not enabled, this may be part of the problem.

This setting is in the Bluetooth System Preferences Panel "Advanced" settings. Having this enabled means that you can wake your computer by clicking on the Trackpad, and it also means that the Trackpad is fully operational as soon as the computer awakes. No waiting for it to start working.

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