dbrant
Level 1 (0 points)

Q: Having trouble maintaining remote desktop connection with Mavericks.  What is this about needing RDC 3.7.1 with Mavericks.  I downloaded RDC 3.7.1 but it does not replace RDC 2.1.0 previously installed.

Having trouble maintaining remote desktop connection with Mavericks.  What is this about needing RDC 3.7.1 with Mavericks.  I downloaded RDC 3.7.1 but it does not replace RDC 2.1.0 previously installed

Posted on Dec 14, 2013 12:39 PM

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dbrant

Q: Having trouble maintaining remote desktop connection with Mavericks.  What is this about needing RDC 3.7.1 with Mavericks.&nb ... more

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  • by Csound1,

    Csound1 Csound1 Dec 14, 2013 12:46 PM in response to dbrant
    Level 9 (51,412 points)
    Desktops
    Dec 14, 2013 12:46 PM in response to dbrant

    Delete 2.1.0, it is not compatible with Mavericks, or Mountain Lion. I have never heard of 3.7.1, so delete that as well.

     

    The current (and recommended) version is 8.0.3, you can get it from the App Store.

     

    Screen Shot 2013-12-14 at 2.46.09 PM.png

  • by dbrant,

    dbrant dbrant Dec 14, 2013 1:20 PM in response to Csound1
    Level 1 (0 points)
    Dec 14, 2013 1:20 PM in response to Csound1

    Thanks.  Take a look at this link to see what I was talking about regaring RDC 3.7.1.  By the way, RDC 2.1.0 was working fine for me under Mountain Lion.

     

     

    file:///Users/dbrant/Desktop/About%20Apple%20Remote%20Desktop%203.7.1.webloc

  • by Csound1,

    Csound1 Csound1 Dec 14, 2013 1:27 PM in response to dbrant
    Level 9 (51,412 points)
    Desktops
    Dec 14, 2013 1:27 PM in response to dbrant

    Lucky you, it did not work for many users (which as it should be) so MS produced a new version, for ML and Mavericks.

     

    It's in the App Store, for free.

     

    FYI, I assume that you were attempting to post a picture, no one can see it (except maybe you) because it is on your computer rather than the forum server.

     

    file:///Users/dbrant/Desktop/About%20Apple%20Remote%20Desktop%203.7.1.webloc

    Use the small camera icon in the editor toolbar to post it.

     

    It also looks like you attempted to use Apple Remote Desktop, which does not do Windows.

  • by dbrant,

    dbrant dbrant Dec 15, 2013 3:16 AM in response to Csound1
    Level 1 (0 points)
    Dec 15, 2013 3:16 AM in response to Csound1

    Maybe this will be a more usable link to the Apple Support notice regarding RDC 3.7.1.

     

    http://support.apple.com/kb/HT6045

     

    I am using RDC as a client to reach and control my Windows based desktop computer at work.  Currently I am using RDC 2.1.0 with Cisco AnyConnect 3.1.03103.  Before Mavericks this worked beautifully.  Now, I can still connect but can't hold the connection for more than 2-3 minutes before I am dropped.  I note that Cisco has a work around numbered 3.1.04074, but I am unwilling to try it until I hear from someone that it actually solves my problem.

     

    Thanks.

  • by Csound1,

    Csound1 Csound1 Dec 15, 2013 6:16 AM in response to dbrant
    Level 9 (51,412 points)
    Desktops
    Dec 15, 2013 6:16 AM in response to dbrant

    dbrant wrote:

     

    Maybe this will be a more usable link to the Apple Support notice regarding RDC 3.7.1.

    Actually it is the only link here, so it's clearly more useable than the one that does not exist.

     

    I am not sure what you want now, you know where to get the correct version so, bye.

  • by Alberto Ravasio,

    Alberto Ravasio Alberto Ravasio Dec 15, 2013 6:35 AM in response to dbrant
    Level 5 (4,070 points)
    Dec 15, 2013 6:35 AM in response to dbrant

    Maybe this will be a more usable link to the Apple Support notice regarding RDC 3.7.1.

     

    http://support.apple.com/kb/HT6045

     

    That is Apple Remote Desktop client and it has nothing to do with Microsoft Remote Desktop. The two programs use different protocols.