HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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Monica813
Level 1 (0 points)

Q: My brand new iPhone 5s's app store froze while I was making a Apple ID , help!

So I got the new iPhone 5s and while I was making a Apple ID on the app store so I can download apps it froze so whenever I click app store it's frozen on making an account everytime I try to press cancel or back it does not work.

Posted on Dec 14, 2013 4:51 PM

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Monica813

Q: My brand new iPhone 5s's app store froze while I was making a Apple ID , help!

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  • by kb1951,

    kb1951 kb1951 Dec 14, 2013 4:55 PM in response to Monica813
    Level 5 (5,969 points)
    Dec 14, 2013 4:55 PM in response to Monica813

    Try a reset, hold the power button and home button until you see the apple then let go. Also, try closing out the App Store by double tapping the home button and swipe up on the App Store image. Then try to go in again.