Jenni1849

Q: I need help

I restarted my iphone and i forgot my apple id password. I clicked the option of Apple sending me my password to my email but its an email that dosen't even exist anymore and i have no access to it. What can i do???

Without putting in my apple id password i can't continue in the process to access my newley restored iphone

iPhone 4S

Posted on Dec 14, 2013 9:59 PM

Close

Q: I need help

  • All replies
  • Helpful answers

  • by ecs702,

    ecs702 ecs702 Dec 14, 2013 10:59 PM in response to Jenni1849
    Level 1 (139 points)
    Dec 14, 2013 10:59 PM in response to Jenni1849

    Apple ID: If you forget your password

    If you forget your Apple ID password, follow these steps to reset your password and regain access to the Apple features and services that use Apple ID.

     

    If you know the answers to your security questions

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Manage your Apple ID", then click "Forgot your password?".
    3. Enter your Apple ID and click Next.
    4. Select "Answer security questions" as your authentication method. Click Next.
    5. Select the birth date associated with your Apple ID, then click Next to begin answering your security questions.
    6. After answering your security questions, you will be asked to enter and confirm your new password. Click Reset Password when done.

    If you have access to the email address associated with your Apple ID

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Manage your Apple ID", then click "Forgot your password?".
    3. Enter your Apple ID and click Next.
    4. Select "Email authentication" as your authentication method. Click Next.
    5. Apple will send a message to the email address associated with your Apple ID. Open the message and click "Reset Apple ID password".
    6. When the My Apple ID page opens, enter and confirm your new password, then click Reset Password.

    If you have two-step verification turned on

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Manage your Apple ID", then click "Forgot your password?".
    3. Enter your Apple ID and click Next.
    4. Verify your identity by entering the Recovery Key you were provided when setting up two-step verification.
    5. A verification code will be sent to the trusted device associated with your Apple ID. Enter the verification code.
    6. Enter and confirm your new password, then click Reset Password.
    If you don't have your Recovery Key or are unable to receive messages at your trusted device, follow the instructions for what to do if you can't sign in with two-step verification.

    Additional Information

     

  • by ecs702,

    ecs702 ecs702 Dec 14, 2013 11:02 PM in response to ecs702
    Level 1 (139 points)
    Dec 14, 2013 11:02 PM in response to ecs702

    Use the Apple ID Support page. (the link is near the botom of the post above)

     

    Cheers,

              Alec