HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app

glenda obsum

Level 1 (0 points)

Q: how can i remove old account in my device the old owner is diedalready can open her icloud to turn off

hos can i activate my iphone when the old account is not yet remove because the old owner is already die

Posted on Dec 14, 2013 9:52 PM

I have this question too

Q: how can i remove old account in my device the old owner is diedalready can open her icloud to turn off

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by Winston Churchill,

Winston Churchill Dec 15, 2013 11:04 AM in response to glenda obsum
Level 10 (104,053 points)

Apple TV

Dec 15, 2013 11:04 AM in response to glenda obsum

Your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

You'll need to explain your situation to them.
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