How can I register a second hand mac book to my apple account?

Question

Level 1

0 points

How can I register a second hand mac book to my apple account?

I just bought a second hand mac book, and I would like to register it to ;y account to be able to access things (like my ibooks) registered from my iPad directly on my mac book.

the previous owner asked the apple supprt and they said I need to contact them to make them update the information about this mac book to my account, but I can't contact them because the mac book does not have any guarantee anymore ... I don't need a technical supprt, just need to update the mac book information to my accound.

what ca I do?

MacBook

Posted on Dec 15, 2013 6:01 AM

Reply

Answer 1

Dah•veed

Level 9

64,729 points

Dec 15, 2013 7:49 AM in response to cecile1684

Usually the previous owner needs to ask Apple Care to disassociate the Mac from their Apple ID. If that has been down, then if this Mac shipped from the factory with OS X Lion, Mt Lion or Mavericks, then use OS X Recovery to erase the Mac's HDD, then reinstall the OS and the iLife apps.

OS X Recovery -

http://support.apple.com/kb/HT4718

Reply

Answer 2

cecile1684 Author

Level 1

0 points

Dec 15, 2013 9:08 AM in response to Dah•veed

thnaks for the answer. The previous owner asked apple care to disassociate the mac but they said that the new owner needs to contact them so that they can update the ownership (apparently they can't leave it with nobody).

In fact the previous owner erased the HDD, and as it is my first mac book, I did not have any licence to re-install it so we re-installed it with his accout.

the previous owner used the chat support, but I can't find it 😟

Reply

Answer 3

Dah•veed

Level 9

64,729 points

Dec 15, 2013 9:11 AM in response to cecile1684

Call Apple Care for your country. This isn't tech support, so they cannot charge for an issue that only Apple can accomplish. They may ask for proof of Purchase.

You don't need an Apple ID to install OS X from the Recovery facility.

Reply