HT204316: Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music and Apple News

Learn about Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music and Apple News
jeanetteipod

Q: forgotten secrurity questions

forgotten secruity questions

Posted on Dec 15, 2013 8:49 AM

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Q: forgotten secrurity questions

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  • by King_Penguin,

    King_Penguin King_Penguin Dec 15, 2013 9:04 AM in response to jeanetteipod
    Level 10 (135,684 points)
    iTunes
    Dec 15, 2013 9:04 AM in response to jeanetteipod

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use