2 Replies Latest reply: Dec 16, 2013 2:52 PM by cferon
cferon Level 1 (0 points)

Dear all


Here is my story... I just bought a new Airport Express (AE)


I plugged it home (WITHOUT ETHERNET CABLE I want to connect remotely on my Wifi Network) and it perfectly appeared in my Airport Utility sofware (Mac OS 10.9.


I selected "Join existing network" (Fast Web Wifi Network, I live in Milan/Italy - As in NOT to an apple airport wifi based network).


Having tried several times this afternoon, I saw the airport utilities switching networks (from mine to apple AE network factory settings) to configure the AE base-station within network preference but it always ends with a kind of "Unknow error" (without any reference code) + retry button.

As I click the retry button, another "Unknown error occured" appears and then...

The AE simply disappears (airport utility searches and does not find it) !

The led turns to green and I can't access AE

Unless I make a factory reset


For your info :

1 - I tried to plug an Ethernet cable, it "fried" my wifi connection : I had to reboot the modem and reset my wifi connection on my mac

2 - It has never been recognized by my iPad

3 - It has been recognized by my iphone 2 times and I tried to download the firmware : it never succeeded


Would anyone help me ????


Many thanks



MacBook Pro, OS X Mavericks (10.9)