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Artorok1956

Q: An image of an iTunes logo with a mini USB connected to the Apple TV appears in the TV set screen. Procedure to reset Apple TV using iTunes in the PC marked an unknown 1611 error message

An image of an iTunes logo with a mini USB connected to the Apple TV appears in the TV set screen. Procedure to reset Apple TV using iTunes in the PC marked an unknown 1611 error message

 

Any recommendation or should I get it back to the store due to a hardware problem?

AppleTV 2, iOS 7.0.4

Posted on Dec 15, 2013 10:44 AM

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Q: An image of an iTunes logo with a mini USB connected to the Apple TV appears in the TV set screen. Procedure to reset Apple TV usi ... more

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Dec 15, 2013 11:14 AM in response to Artorok1956
    Level 10 (103,688 points)
    Apple TV
    Dec 15, 2013 11:14 AM in response to Artorok1956

            Check that you have correctly followed the instructions for your model of Apple TV.

            If not already, try using a powered USB port.

            Repeat the process but this time try connecting the cable while iTunes is closed.

            Repeat the process with another cable.

            Try restoring the Apple TV on another computer in another location.