TS1367: Troubleshooting: My computer won't turn on
Learn about Troubleshooting: My computer won't turn onQ: Help please, i used my laptop last night, but did not power down in the normal way just folded it, the next day as I went to switc ... Help please, i used my laptop last night, but did not power down in the normal way just folded it, the next day as I went to switch it nothing happened the charger light is on and green, does anyone have any tricks up their sleeve ? Thanks more
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Dec 17, 2013 9:13 AM in response to Mirwaiby sheila_m.,Hello Mirwai,
Thank you for providing the details of the issue you are experiencing with your MacBook Air not powering on. I would be concerned about this too.
I recommend following the steps below (step 5 specifically stands out to me for the issue you described):
Resolution
If your computer won't turn on, try each of these steps:
- Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
- If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters. - Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
- If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
- Reset the SMC.
- If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thank you for using Apple Support Communities.
Best,
Sheila M.
