Previous 1 2 Next 24 Replies Latest reply: Jan 4, 2014 7:45 PM by Linc Davis
Masaru(Japanese) Level 1 Level 1 (0 points)

Hi everyone,


I have a trouble which I mentioned in the subject.


I've added some applications to Login Items in Users&Groups in System Preference. It seemed OK, so I restart my iMac. Then the applications I set to Login Items has launched, but Applications are disappered from Login Items of System Preference.


I've contacted Apple Support and they asked me to erase my HD and re-install Mavericks.


So I back up Document, Musics, Pictures, Movies to an external HD and launch Mavericks installer.


First I choosed diskutility to erase the HD, and then started installation.


After installation successfully completed, I manually installed applications and copied Document, Musics, Pictures, Movies from the external HD.


But nothing has changed. Still I can't see the apps I set to Login Items even they're launched when I restart my iMac.


Does anybody know how to fix this problem?


Kindest regards,


MacBook Pro (17-inch 2.4 GHz), Mac OS X (10.7.3)
  • Linc Davis Level 10 Level 10 (177,970 points)
    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It changes nothing, and therefore will not, in itself, solve your problem.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as certain other aspects of the configuration that may have a bearing on the problem. Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


    These steps are to be taken while booted in “normal” mode, not in safe mode, if possible. If you’re now running in safe mode, reboot as usual before continuing. If you can only boot in safe mode, you can still use this procedure, but not all of it will work. Be sure to mention that in your reply, if you haven't already done so.


    Below are instructions to enter UNIX shell commands. The commands are safe and do nothing but produce human-readable text output, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. I am not asking you to trust me. If you can't satisfy yourself that these instructions are safe, don't follow them.
    The commands will line-wrap or scroll in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. Step 1 should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
    Launch the Terminal application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


    Step 1


    Triple-click anywhere in the line of text below on this page to select it:
    P=/usr/libexec/PlistBuddy; E () { [ "$o" ] && echo $'\n'$1: && echo "$o"; }; F () { o=$($P -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); E "$1"; }; { o=$(kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'); E "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); E "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); E "Inserted libraries"; o=$(crontab -l); E "User cron tasks"; o=$(cat /e*/lau*); E "Global launchd configuration"; o=$(cat ~/.lau*); E "Per-user launchd configuration"; F "Global login items" /L*/P*/loginwindow.plist Path; F "Per-user login items" L*/P*/ Path; F "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); [ "$o" == 0 ] || printf "\nRestricted user files: %s\n" $o; cd; o=$(find -L /S*/L*/E* {,/}L*/{Ad,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do $P -c 'Print :CFBundleIdentifier' "$d/Info.plist" | egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" && echo ${d%/Contents}; done); E "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); E "Unsigned shared libraries"; for d in {,/}L*/{La,Priv,Sta}* L*/Fonts; do o=$(ls -A "$d"); E "$d"; done; } 2> /dev/null | pbcopy; echo $'\nStep 1 done'
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "Step 1 done" to appear below what you entered. The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message. No typing is involved in this step.
    Step 2


    Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
    E () { [ "$o" ] && echo $'\n'$1: && echo "$o"; }; { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'); E "Loaded extrinsic daemons"; o=$(sudo defaults read LoginHook); E "Login hook"; o=$(sudo crontab -l); E "Root cron tasks"; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}'); E "Log check"; } 2> /dev/null | pbcopy; echo $'\nStep 2 done'
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    You can then quit Terminal.
    To prevent confusion, I'll repeat: When you type your password in the Terminal window, you won't see what you're typing.
    Note: If you don’t have a login password, set one before taking Step 2. If that’s not possible, skip the step.
    Important: If any personal information, such as your name or email address, appears in the output of these commands, anonymize it before posting. Usually that won't be necessary.
    Remember, Steps 1 and 2 are all copy-and-paste — no typing is involved, apart from your password. Also remember to post the output.
  • Masaru(Japanese) Level 1 Level 1 (0 points)

    Hi Linc,


    Thank you for your detailed explanation.


    It worked fine, but when I tried to post it here, the system said "You have included content in your post that is not permitted.".


    So I put the result to the web. Please have a look the link below.



    And I'm sorry to say that I need to go to my university to teach some classes, so I'll be back in 7 hours.


    Kindest regards,


  • Linc Davis Level 10 Level 10 (177,970 points)

    First, uninstall ESET by following these instructions. If you have a different version of the product, the procedure may be different. Back up all data before making any changes. Then continue as below.


    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.


    Step 1


    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.


    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null


    This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.


    Step 2 (optional)


    Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.


    Boot into Recovery. When the OS X Utilities screen appears, select


    Utilities Terminal


    from the menu bar. A Terminal window will open. In that window, type this:




    Press the tab key. The partial command you typed will automatically be completed to this:




    Press return. A Reset Password window will open. You’re not  going to reset a password.


    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.


    Select your username from the menu labeled Select the user account if not already selected.


    Under Reset Home Directory Permissions and ACLs, click the Reset button.






    from the menu bar.

  • Masaru(Japanese) Level 1 Level 1 (0 points)

    Thank you for your instructions. Once I got home, I'll follow the steps.


    Let me ask you a question.  I want to install an anti-virus software, but it seems ESET is not a good one.


    Do you think the same problem occurs if I install Norton's.


    Kindest regards,


  • Linc Davis Level 10 Level 10 (177,970 points)
    1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
    If you find this comment too long or too technical, read only sections 5, 6, and 10.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    • It can easily be disabled or overridden by the user.
    • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
    That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
    • Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
    • A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    • Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
    • Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
    • Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
    • Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
    • Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    • "FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript — in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.

    Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.

    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
    Why shouldn't you use commercial "anti-virus" products?
    • Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    • In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    • To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
    • By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
    A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
    Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
    10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.
  • thomas_r. Level 7 Level 7 (30,630 points)

    Do you think the same problem occurs if I install Norton's.


    Norton is renowned for causing problems on Macs, and its detection of Mac malware isn't that great anyway. Avoid it.


    As for whether you need anti-virus software, and some recommendations for what anti-virus software to use if you do choose to use it, see my Mac Malware Guide.

  • MadMacs0 Level 5 Level 5 (4,680 points)

    Masaru(Japanese) wrote:


    I want to install an anti-virus software

    If, after reading what Linc and Thomas' reference has to say you still feel this way, it might be helpful to understand why. Nobody here can make that decision for you, but understanding your situation might help others make similar choices.

  • Masaru(Japanese) Level 1 Level 1 (0 points)

    Hi Linc,


    Thank you for the instructions.


    The Step 1 worked fine, and I tried restarting my iMac several times, but Login Items remain normally.


    Thank you again.

  • Masaru(Japanese) Level 1 Level 1 (0 points)

    Hi Thomas,


    Thank you for your comment.


    Linc kindly explained why I don't need Anti-Virus software, and I cleary understood.


    Kindest regards,


  • Masaru(Japanese) Level 1 Level 1 (0 points)

    Hi MadMacs0,


    I cleary understood what Linc and Thomas told me.


    Thanks for your kind comment.


    Kindest regards,


  • Masaru(Japanese) Level 1 Level 1 (0 points)



    Thank you for your kind advice again.


    I followed the Step 1 and it seemed to be working fine. But these days, login items disappeared again.


    Of course, I haven't installed any Anti-Virus softwares.


    I tried the Step2, but neither "res" or "resetpassword" were not accepted as a command.


    If you have a chance, please let me know how to fix this problem.


    Kindest regards,


  • Linc Davis Level 10 Level 10 (177,970 points)

    Are the login items always reset, or only sometimes? Are they reset when you log out and log back in without rebooting, or only when you reboot?

  • Masaru(Japanese) Level 1 Level 1 (0 points)

    Linc, thank you for your reply while you're in holidays,


    The answer to the first questions is "Always".

    To the second question, only logout and log back in causes the same problem.


    Kidest regards,


  • Linc Davis Level 10 Level 10 (177,970 points)
    Triple-click anywhere in the line below on this page to select it:

    Right-click or control-click the highlighted line and select
    Services Show Info in Finder
    from the contextual menu.* An Info dialog should open.
    • Does the dialog show "You can read and write" in the Sharing & Permissions section?
    • In the General section, is the box labeled Locked checked?
    • What is the Modified date?
    If you don't have read and write access to the item, change the settings as directed here. Note, however, that if one file has wrong access settings, most likely others do as well.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.
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