I just got the iOS 7.04 update for my iPhone 5, and I must have entered some settings wrong. My family also has their iPhones connected to the same iCloud. I am currently receiving messages that should be going to just their phones. How can I remedy?

Question

Level 1

0 points

How can I unconnect these numbers so that I am not receiving messages that are supposed to be sent to different iPhones?

iPhone 5, iOS 7.0.4

Posted on Dec 15, 2013 3:20 PM

Reply

Answer 1

Community Specialist

Hi Julia D.

Welcome to the Support Communities!

The article below will explain how Apple ID's are used with various services like iCloud and the iTunes Store.

Do all of the members of your family share the same Apple ID for both?

Here is some specific information for setting up the Messages app:

Ensure that iMessage is turned on in Settings > Messages.
To send and receive iMessages, your device must have a valid cellular or Wi-Fi data connection.
- iPhone: Troubleshooting Cellular data
- iOS: Troubleshooting Wi-Fi networks and connections
iMessage registration validates your Apple ID for use with iMessage. If you are unable to activate iMessage, follow this article.
If an iMessage cannot be sent, it will be resent using SMS or MMS, depending on the content. You can turn this behavior on or off in Settings > Messages > Send As SMS. Carrier messaging rates may apply.
Verify that the Apple ID or phone number is listed in Settings > Messages > Send & Receive.

I hope this information helps ....

Happy Holidays!

- Judy

Reply